Call Center Representative Jobs in Michigan
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Service Agents to join their Commercial Lines Ops team on a temp-hire in their Howell, MI office. The Hanover...
JOB SUMMARY The Call Center Specialist is the main link between our external customers and Memorial Healthcare.## The Call Center Specialist will serve as a role model to other employees for...
Call Center Agent at Refloor At Refloor, we pride ourselves on being the Most Trusted Flooring Company in America, and we're excited to invite enthusiastic individuals to become Call Center Agents...
Job Title: Animal and Customer Care Associate Location: Detroit, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future....
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
Complete other duties and special projects as assigned What We Need: High School diploma or GED Minimum of one (1) years of professional work experience Customer service or call center experience Basic...
Isabella Bank Call Center Rep I in Mount Pleasant , Michigan In order to be considered for this position you must apply online at: * Position Title: Call Center Representative I Reports To: Call Center...
JOB DETAILS Job Details About Infinity Sales Group Call Center Specialist Job Code Number 285827470 Job Description We are seeking a dynamic Appointment Setter to join our team. The ideal...
Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position where you'll assist callers by providing case updates and...
TEKsystems Call Center Representative - (MI ONLY) in Canton , Michigan This is a fully remote call center role supporting pharmacy operations for a major pharmaceutical retailer!...
Remote WorkSkills & Qualifications Must Haves: -1+ year of call center experience Team Members must have and maintain Broadband Internet Service (High Speed Internet connection)....
Remote WorkReady to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you’re an experienced professional who has demonstrated people skills, loves...
Job Title: Animal and Customer Care Associate Location: Westland, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkDemographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Michigan
Highest Education Level
Call Center Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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