Customer Service Manager Jobs in Ann Arbor, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 6 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 6 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- New Hudson, MI (19 miles from Ann Arbor, MI)
- 9 days ago
- New Hudson, MI (19 miles from Ann Arbor, MI)
- 9 days ago
Service Manager is responsible for providing guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Chelsea, MI (9 miles from Ann Arbor, MI)
- 14 days ago
- Chelsea, MI (9 miles from Ann Arbor, MI)
- 14 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Part Time Customer Experience Manager
- Northville, MI (18 miles from Ann Arbor, MI)
- 16 days ago
- Northville, MI (18 miles from Ann Arbor, MI)
- 16 days ago
Store - Northville, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Belleville, MI (20 miles from Ann Arbor, MI)
- 17 days ago
- Belleville, MI (20 miles from Ann Arbor, MI)
- 17 days ago
Client Services Director Role Summary The Client Services Director (CSD) is a leadership role responsible for ensuring client satisfaction, retention, and growth by delivering exceptional service...
- Howell, MI (21 miles from Ann Arbor, MI)
- 17 days ago
- Howell, MI (21 miles from Ann Arbor, MI)
- 17 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Insurance Customer Care Manager
- Novi, MI (21 miles from Ann Arbor, MI)
- 18 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 18 days ago
Job Description: Essential Job Functions: Interact with customer, provide quality control and insure deadline are respected Support a team of software engineers in the development of software...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
- Brighton, MI (21 miles from Ann Arbor, MI)
- 24 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 24 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
JOB DETAILS Job Details Senior Manager, Client Services Fleet Services Job Code Number 280952378 Job Description The Senior Manager of Client Services will lead and provide direction for the...
Customer Experience Manager - Victoria's Secret - Westland - Westland, MI
- Westland, MI (24 miles from Ann Arbor, MI)
- 30+ days ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 30+ days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Novi, MI (21 miles from Ann Arbor, MI)
- 45+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 45+ days ago
Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety...
Department Manager - Customer Service Front End
- Northville, MI (18 miles from Ann Arbor, MI)
- 45+ days ago
- Northville, MI (18 miles from Ann Arbor, MI)
- 45+ days ago
As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development....
Client Services Coordinator II
- Canton, MI (19 miles from Ann Arbor, MI)
- 60+ days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 60+ days ago
UL Solutions is seeking a Client Services Coordinator II to join our team in Canton, MA. This hybrid role requires working on-site three days per week. In this role, you will manage and coordinate...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Managers in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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