Customer Service Manager Jobs in Ann Arbor, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
CLIENT SERVICES MANAGER Y&F - UP (Community Mental Health) - Control No.: 2504-5180-0000-0000
- Ann Arbor, MI
- 1 day ago
- Ann Arbor, MI
- 1 day ago
INTERNAL UNION APPLICANTS WILL BE GIVEN FIRST CONSIDERATION FOR UNION POSITIONS DATE: 4/14/25 STATUS: Regular, Full Time SALARY RANGE: $46,829.64 - $70,314.40 TITLE: CLIENT SERVICES MANAGER Y&F -...
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
- Clinton, MI (13 miles from Ann Arbor, MI)
- 3 days ago
- Clinton, MI (13 miles from Ann Arbor, MI)
- 3 days ago
Location: Clinton - Store 9: 190 Clinch Ave Clinton TN 37716 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer...
- Howell, MI (21 miles from Ann Arbor, MI)
- 3 days ago
- Howell, MI (21 miles from Ann Arbor, MI)
- 3 days ago
Michael is Hiring an Experienced Customer Service Manager!!!! Calling awesome Problem Solvers, COME IN awesome Problem Solvers When you get on the phone with folks, they just brighten....
Client Service Manager - Small Commercial Insurance
- Ann Arbor, MI
- 10 days ago
- Ann Arbor, MI
- 10 days ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
- Canton, MI (19 miles from Ann Arbor, MI)
- 11 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 11 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Customer Service Administrator
- Novi, MI (21 miles from Ann Arbor, MI)
- 14 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 14 days ago
The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative...
- Clinton, MI (13 miles from Ann Arbor, MI)
- 16 days ago
- Clinton, MI (13 miles from Ann Arbor, MI)
- 16 days ago
Location: Clinton - Store 68: 312 Jacobs Hwy. Clinton SC 29325 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
Store - ANN ARBOR, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Ann Arbor, MI
- 30+ days ago
- Ann Arbor, MI
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Part Time Customer Experience Manager
- Northville, MI (18 miles from Ann Arbor, MI)
- 45+ days ago
- Northville, MI (18 miles from Ann Arbor, MI)
- 45+ days ago
Store - Northville, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Professional II - Ann Arbor, MI - Onsite
- Ann Arbor, MI
- 30+ days ago
- Ann Arbor, MI
- 30+ days ago
As the Customer Service Professional, you will be responsible for processing orders and communicating with customers and internal departments to ensure on-time delivery. As a Customer Service...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Managers in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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