Customer Service Representative Jobs in Ann Arbor, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Canton, MI (19 miles from Ann Arbor, MI)
- 10 hours ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 10 hours ago
Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and...
Client Service Representative, National Accounts
- Novi, MI (21 miles from Ann Arbor, MI)
- 11 hours ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service Representative
- Brighton, MI (21 miles from Ann Arbor, MI)
- 2 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 2 days ago
Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer...
Part-Time Member Service Representative
- Westland, MI (24 miles from Ann Arbor, MI)
- 2 days ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 2 days ago
Join Zeal Credit Union as a Part-Time Member Service Representative and immerse yourself in a vibrant, member-focused environment in Westland, MI! This position offers the opportunity to make a...
Customer Service Representative
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 2 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 2 days ago
We are looking for a Customer Service Representative to join our automotive team in Canton and Ann Arbor area....
Zone Store Customer Service Specialist
- Brighton, MI (21 miles from Ann Arbor, MI)
- 7 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 7 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 8 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 8 days ago
People Customers Trust The Customer Service Representative is responsible for providing superior service to customers....
Senior Customer Service Representative
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 8 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 8 days ago
The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders....
Customer Service Representative
- Novi, MI (21 miles from Ann Arbor, MI)
- 9 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 9 days ago
Express Employment is looking for a dynamic and client focused customer service representative for our client in Novi, MI....
Licensed Insurance Customer Service Representative - Ann Arbor, MI
- Ann Arbor, MI
- 10 days ago
- Ann Arbor, MI
- 10 days ago
Its a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join Americas most trusted...
Branch Customer Service Representative - Canton, MI
- Canton, MI (19 miles from Ann Arbor, MI)
- 10 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 10 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
Employment Type: Full time Shift: Day Shift Description: Details: This position is 100% on-site; there is no option to work remotely in this role. Only candidates with the ability to commute to...
Customer Relations Specialist-Seasonal
- Wayne, MI (23 miles from Ann Arbor, MI)
- 10 days ago
- Wayne, MI (23 miles from Ann Arbor, MI)
- 10 days ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Delivery Station Customer Service Associate, DSL
- Canton, MI (19 miles from Ann Arbor, MI)
- 11 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 11 days ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Representatives in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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