Customer Service Representative Jobs in Ann Arbor, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Parts Coordinator
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 2 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 2 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Customer Service - Self Storage Manager
- Wixom, MI (23 miles from Ann Arbor, MI)
- 2 hours ago
- Wixom, MI (23 miles from Ann Arbor, MI)
- 2 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Blood Collection Staff Customer Service
- Novi, MI (21 miles from Ann Arbor, MI)
- 17 hours ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 17 hours ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
- Dundee, MI (23 miles from Ann Arbor, MI)
- 19 hours ago
- Dundee, MI (23 miles from Ann Arbor, MI)
- 19 hours ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
- Milan, MI (15 miles from Ann Arbor, MI)
- 20 hours ago
- Milan, MI (15 miles from Ann Arbor, MI)
- 20 hours ago
Customer Care Representative Full-Time | In-Office | Ann Arbor, MI Join a fast-growing, family-owned company that sets the gold standard in luxury transportation. At Golden Limousine...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Part-Time Retail Sales Associate
- Canton, MI (19 miles from Ann Arbor, MI)
- 1 day ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 1 day ago
Role Specific Information Job Description Required Weekend Availability About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes...
Customer Service Representative
- Brighton, MI (21 miles from Ann Arbor, MI)
- 1 day ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 1 day ago
Customer Service Representative Why Join the Corrigan Team Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious....
- Clinton, MI (13 miles from Ann Arbor, MI)
- 4 days ago
- Clinton, MI (13 miles from Ann Arbor, MI)
- 4 days ago
Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and...
- Howell, MI (21 miles from Ann Arbor, MI)
- 5 days ago
- Howell, MI (21 miles from Ann Arbor, MI)
- 5 days ago
Looking for a career with a company that values innovation, collaboration, and growth? We are a leading provider of property and casualty insurance, offering tailored solutions for individuals,...
Client Service Associate (Novi, MI)
- Novi, MI (21 miles from Ann Arbor, MI)
- 5 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 5 days ago
Client Service Associate (Novi, MI) At Edelman Financial Engines, we believe everyone deserves to move their financial life forward! We know that assets have the power to fund goals. Those numbers...
Seasonal Retail Sales Associate
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 6 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 6 days ago
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
Position Requirements Job Requirements: At least 3 years of customer service representative experience Previous experience within the facility maintenance or construction industries is a plus A consistent...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Company Description Job Description Make up to $15/hr with tips We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up,...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Representatives in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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