Call Center Representative Jobs in Ann Arbor, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Hybrid
- Howell, MI (21 miles from Ann Arbor, MI)
- 8 hours ago
- Howell, MI (21 miles from Ann Arbor, MI)
- 8 hours ago
Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Service Agents to join their Commercial Lines Ops team on a temp-hire in their Howell, MI office. The Hanover...
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
Call Center Representative - (MI ONLY)
- Canton, MI (19 miles from Ann Arbor, MI)
- 1 day ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 1 day ago
TEKsystems Call Center Representative - (MI ONLY) in Canton , Michigan This is a fully remote call center role supporting pharmacy operations for a major pharmaceutical retailer!...
Remote Work- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 1 day ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 1 day ago
Skills & Qualifications Must Haves: -1+ year of call center experience Team Members must have and maintain Broadband Internet Service (High Speed Internet connection)....
Remote WorkAnimal and Customer Care Associate - Westland
- Westland, MI (24 miles from Ann Arbor, MI)
- 2 days ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 2 days ago
Job Title: Animal and Customer Care Associate Location: Westland, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
ESSENTIAL JOB FUNCTIONS: The following job functions may not be the responsibility of all Call Center Representative I's....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ann Arbor, MI
Highest Education Level
Call Center Representatives in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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