Customer Service Manager Jobs in Massachusetts
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager Do you dream of a career rooted in teamwork, exceptional customer service, and a commitment to safety-all within a vibrant community rich in history?...
Job Title: Client Success Manager - Agency Partnerships Location: New York About This Role: Comscore is seeking a proactive and relationship-driven Client Success Manager to support our agency...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
No Licenses and Credentials Experience At least 5-7 years of Call Center Experience required Experience in a leadership role within a Duals plan At least 3-5 years of management experience required...
Job Title: Client Success Manager - Agency Partnerships Location: New York About This Role: Comscore is seeking a proactive and relationship-driven Client Success Manager to support our agency...
Remote WorkThe primary role of the Customer Success Manager is to deliver proactive services and to provide technical advocacy to our Boeing Support account. The CSM is responsible for ensuring the highest...
Customer Service Manager III Northborough, Massachusetts Client Service/Account Management 36349 $69,500 - $116,000 Fully Remote Worker Introduction Indulge your passion for problem-solving and embrace...
Remote WorkCustomer Service Manager I Northborough, Massachusetts Client Service/Account Management 36348 $51,500 - $77,000 Fully Remote Worker Introduction Indulge your passion for problem-solving and embrace...
Remote WorkJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: The Customer Success Organization is focused on...
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Canton, MA M edicare certified Home Health Visits Office. If you are looking for an exciting career opportunity...
Education: Associate\'s Degree required or equivalentexperience; Bachelor\'s Degree a plus Experience: - Minimum 3 years\'banking experience - Minimum 5 years\' Call Center management experienceSkills...
Minimum Education Requirement: Experience with a call center management phone system. Bachelor's degree is preferred. Or 18 mos. to 3 years of customer service experience....
Job Listing ID: 4249970 Job Title: Customer Service Team Lead Application Deadline: Open Until FilledJob Location: Salem Date Posted: 04/11/2025Hours Worked Per Week: Not Provided Shift: Not...
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Salary for Customer Service Manager Jobs in Massachusetts
Highest Education Level
Customer Service Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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