Customer Service Manager Jobs in Worcester, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Auburn, MA (5 miles from Worcester, MA)
- 3 hours ago
- Auburn, MA (5 miles from Worcester, MA)
- 3 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Westborough, MA (9 miles from Worcester, MA)
- 12 hours ago
- Westborough, MA (9 miles from Worcester, MA)
- 12 hours ago
Virtual/Online Customer Care Manager (in office position) Westborough, MA A Fortune 500 company and one of America's top residential builders is looking for a customer care professional for their...
Customer Service Lead - Part-Time
- Natick, MA (23 miles from Worcester, MA)
- 1 day ago
- Natick, MA (23 miles from Worcester, MA)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Personal Lines Client Service Manager
- Northborough, MA (9 miles from Worcester, MA)
- 5 days ago
- Northborough, MA (9 miles from Worcester, MA)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Stow, MA (19 miles from Worcester, MA)
- 8 days ago
- Stow, MA (19 miles from Worcester, MA)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Framingham, MA (19 miles from Worcester, MA)
- 8 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 8 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Sudbury, MA (21 miles from Worcester, MA)
- 8 days ago
- Sudbury, MA (21 miles from Worcester, MA)
- 8 days ago
. - Provide continual evaluation of processes and regularly share with Customer - - Service management staff identified improvement opportunities. - Assume management of team specific escalated or problem...
Senior Manager of Customer Success, Life Sciences
- Framingham, MA (19 miles from Worcester, MA)
- 10 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 10 days ago
Definitive Healthcare Senior Manager of Customer Success, Life Sciences Job Posted 9 Hours Ago Posted 9 Hours Ago Be an Early Applicant Hiring Remotely in Framingham, MA Remote Hybrid Senior level...
Remote Work- Framingham, MA (19 miles from Worcester, MA)
- 13 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 13 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Customer Account Manager - Leominster, MA
- Leominster, MA (18 miles from Worcester, MA)
- 21 days ago
- Leominster, MA (18 miles from Worcester, MA)
- 21 days ago
Overview Paige, a GCG company, is currently seeking a Customer Account Manager to join our Cable Assembly Account Management team! As a Customer Account Manager with our Cable Assembly team, you...
Remote WorkCustomer Experience Manager - Full Time
- Maynard, MA (21 miles from Worcester, MA)
- 26 days ago
- Maynard, MA (21 miles from Worcester, MA)
- 26 days ago
Store - BOS-MAYNARD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
SUMMARY: Responsible for providing quality leadership to the customer service staff by motivating, coaching, counseling, training, problem solving and support. Provide customer service to...
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
- Devens, MA (21 miles from Worcester, MA)
- 30+ days ago
- Devens, MA (21 miles from Worcester, MA)
- 30+ days ago
Overview Berry Global - Harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 240+ global locations, we develop, design, and manufacture...
- Wayland, MA (23 miles from Worcester, MA)
- 45+ days ago
- Wayland, MA (23 miles from Worcester, MA)
- 45+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Worcester, MA
Highest Education Level
Customer Service Managers in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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