Customer Service Representative Jobs in Worcester, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Amazon Locker+ Customer Service Associate
- Framingham, MA (19 miles from Worcester, MA)
- 8 hours ago
- Framingham, MA (19 miles from Worcester, MA)
- 8 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
- Framingham, MA (19 miles from Worcester, MA)
- 19 hours ago
- Framingham, MA (19 miles from Worcester, MA)
- 19 hours ago
Join a Dynamic Team with Great Benefits!** **Remote Customer Service Rep** **Company:** Global off-price retail leader **Benefits:** + **Flexible Schedule:** Mon-Fri, 5:00 PM - 9:00 PM EST +...
Remote Work- Framingham, MA (19 miles from Worcester, MA)
- 1 day ago
- Framingham, MA (19 miles from Worcester, MA)
- 1 day ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service - Whole Foods
- Sudbury, MA (21 miles from Worcester, MA)
- 1 day ago
- Sudbury, MA (21 miles from Worcester, MA)
- 1 day ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Customer Service Representative I, RMV - Central District
- Worcester, MA
- 1 day ago
- Worcester, MA
- 1 day ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
BYRAM HEALTHCARE Customer Service Representative, Associate
- Worcester, MA
- 1 day ago
- Worcester, MA
- 1 day ago
center experience preferred Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn our brand products and therapies...
Associate Customer Service Representative
- Marlborough, MA (14 miles from Worcester, MA)
- 1 day ago
- Marlborough, MA (14 miles from Worcester, MA)
- 1 day ago
Minimum Skills Required: Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience....
Customer Service Representative
- Fitchburg, MA (22 miles from Worcester, MA)
- 1 day ago
- Fitchburg, MA (22 miles from Worcester, MA)
- 1 day ago
Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest. Responsibilities: Makes outbound calls to current customers and schedules their...
Customer Service Rep(03935) - 263 Social St
- Woonsocket, RI (24 miles from Worcester, MA)
- 2 days ago
- Woonsocket, RI (24 miles from Worcester, MA)
- 2 days ago
Company Description Job Description Great things are happening at Domino's Pizza......and we are looking for exceptional people who want to be part of the best pizza delivery company in the world!...
Customer Service Representative
- Westborough, MA (9 miles from Worcester, MA)
- 2 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 2 days ago
We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce...
Associate Customer Service Representative
- Marlborough, MA (14 miles from Worcester, MA)
- 3 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 3 days ago
Dont miss outapply for the Associate Customer Service Representative role today! 9799257...
Associate Customer Service Representative
- Marlborough, MA (14 miles from Worcester, MA)
- 3 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 3 days ago
Associate Customer Service Representative Job Location - Marlborough, MA Job Duration - 5+ Months Position is HYBRID ROLE - 3 days in office and days from home Job Summary Responds to customer issues...
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- Clinton, MA (11 miles from Worcester, MA)
- 4 days ago
- Clinton, MA (11 miles from Worcester, MA)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative/Lot Attendant
- Northborough, MA (9 miles from Worcester, MA)
- 4 days ago
- Northborough, MA (9 miles from Worcester, MA)
- 4 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Worcester, MA
Highest Education Level
Customer Service Representatives in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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