Customer Service Manager Jobs in Ellicott City, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Rental Sales Account Manager - $2,000 Sign-on Bonus!
- Annapolis Junction, MD (9 miles from Ellicott City, MD)
- 45+ days ago
- Annapolis Junction, MD (9 miles from Ellicott City, MD)
- 45+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our...
Customer Success Manager, Email Security
- Rockville, MD (22 miles from Ellicott City, MD)
- 17 hours ago
- Rockville, MD (22 miles from Ellicott City, MD)
- 17 hours ago
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
Customer Experience Manager - Victoria's Secret - Annapolis - Annapolis, MD
- Annapolis, MD (23 miles from Ellicott City, MD)
- 1 day ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 1 day ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Gaithersburg, MD (22 miles from Ellicott City, MD)
- 1 day ago
- Gaithersburg, MD (22 miles from Ellicott City, MD)
- 1 day ago
Overview Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization. We are hiring a Director of Customer Service with prior...
Client Service Coordinator - PT 5364
- Bowie, MD (19 miles from Ellicott City, MD)
- 3 days ago
- Bowie, MD (19 miles from Ellicott City, MD)
- 3 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Client Service Coordinator Shift Lead
- Laurel, MD (12 miles from Ellicott City, MD)
- 5 days ago
- Laurel, MD (12 miles from Ellicott City, MD)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The primary purpose and...
IT Technical Client Success Manager II
- Annapolis, MD (23 miles from Ellicott City, MD)
- 5 days ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 5 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkDirector, Client Services - Mid-Markets
- Rockville, MD (22 miles from Ellicott City, MD)
- 5 days ago
- Rockville, MD (22 miles from Ellicott City, MD)
- 5 days ago
Returning Users Log Back In Role Overview Entegra Procurement Services is a fast-growing and dynamic division of Sodexo and part of a global procurement network that manages more than $36 billion...
- Seabrook, MD (21 miles from Ellicott City, MD)
- 6 days ago
- Seabrook, MD (21 miles from Ellicott City, MD)
- 6 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Annapolis, MD (23 miles from Ellicott City, MD)
- 6 days ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 6 days ago
Apply Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We...
- Bowie, MD (19 miles from Ellicott City, MD)
- 7 days ago
- Bowie, MD (19 miles from Ellicott City, MD)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Regional Manager, Customer Success - East
- Baltimore, MD (9 miles from Ellicott City, MD)
- 7 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 7 days ago
Job Title: Regional Manager, Customer Success Location: Field based role covering the East Region; must reside in a metropolitan city east of Mississippi Travel: Up to 75% KARL STORZ, a leading...
- Elkridge, MD (5 miles from Ellicott City, MD)
- 8 days ago
- Elkridge, MD (5 miles from Ellicott City, MD)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Full Time Customer Experience Manager
- Baltimore, MD (9 miles from Ellicott City, MD)
- 9 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 9 days ago
Store - BALT-WHITEMARSH, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Success Manager - Cisco
- Annapolis, MD (23 miles from Ellicott City, MD)
- 9 days ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 9 days ago
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Demographic Data for Ellicott City, MD
Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Ellicott City, MD
Highest Education Level
Customer Service Managers in Ellicott City, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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