Call Center Representative Jobs in Ellicott City, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 31 Jobs

Call Center Specialist

Rockville, MD (22 miles from Ellicott City, MD)
1 day ago

Rockville, MD (22 miles from Ellicott City, MD)
1 day ago

Client Overview: This position is for a call center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants...

Call Center Representative

Middle River, MD (21 miles from Ellicott City, MD)
1 day ago

Middle River, MD (21 miles from Ellicott City, MD)
1 day ago

Insight Global Call Center Representative in Middle River , Maryland Job Description A client of Insight Global is looking for a Call Center Representatives to sit fully onsite in Middle River, MD....

Brokerage Client Support Specialist

Lutherville Timonium, MD (14 miles from Ellicott City, MD)
1 day ago

Lutherville Timonium, MD (14 miles from Ellicott City, MD)
1 day ago

Are you an organized, detail-oriented professional with a background in financial services or brokerage? Do you thrive in a fast-paced environment where client experience and process improvement...

Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)

Baltimore, MD (9 miles from Ellicott City, MD)
2 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
2 days ago

QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...

Customer Care Associate

Baltimore, MD (9 miles from Ellicott City, MD)
2 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
2 days ago

Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...

Call Center Representative $20/hr Laurel, MD

Laurel, MD (12 miles from Ellicott City, MD)
3 days ago

Laurel, MD (12 miles from Ellicott City, MD)
3 days ago

Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...

Call Center Operator - Healthcare

Baltimore, MD (9 miles from Ellicott City, MD)
3 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
3 days ago

Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...

Call Center Representative -- SALES

Hunt Valley, MD (17 miles from Ellicott City, MD)
6 days ago

Hunt Valley, MD (17 miles from Ellicott City, MD)
6 days ago

Sunrise Group is a growing company looking to hire individuals who are interested in pursuing a career in the Finance industry. We work in direct correspondence with a separate mortgage company,...

Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005

Baltimore, MD (9 miles from Ellicott City, MD)
7 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
7 days ago

GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...

Call Center Representative

Rockville, MD (22 miles from Ellicott City, MD)
7 days ago

Rockville, MD (22 miles from Ellicott City, MD)
7 days ago

Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...

Call Center Specialist

Baltimore, MD (9 miles from Ellicott City, MD)
7 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
7 days ago

resolution....

Call Center Operator - Adult & Peds Clinic

Baltimore, MD (9 miles from Ellicott City, MD)
7 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
7 days ago

Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...

Consumer Services Specialist (Call Center- start date of 4/7)

Annapolis, MD (23 miles from Ellicott City, MD)
11 days ago

Annapolis, MD (23 miles from Ellicott City, MD)
11 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Annapolis , Maryland We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...

Call Center Agent DARCARS Automotive Group

Rockville, MD (22 miles from Ellicott City, MD)
11 days ago

Rockville, MD (22 miles from Ellicott City, MD)
11 days ago

DARCARS Automotive Group is now hiring an Automotive Call Center Agent - Service Department Embark on an opportunity that leads to career growth! We're looking for Call Center Agents to be the...

Client Relations Specialist

Sparks Glencoe, MD (20 miles from Ellicott City, MD)
12 days ago

Sparks Glencoe, MD (20 miles from Ellicott City, MD)
12 days ago

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...

View all 31 jobs

Demographic Data for Ellicott City, MD

Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Ellicott City, MD

Local

National

Total Population

91,922

Number of Businesses

2,168

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Ellicott City, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Ellicott City, MD offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Ellicott City, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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