Customer Service Representative Jobs in Ellicott City, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Hanover, MD (7 miles from Ellicott City, MD)
- 8 hours ago
- Hanover, MD (7 miles from Ellicott City, MD)
- 8 hours ago
Wages: $18.50 per hour. Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle...
Customer Service Self Storage Manager
- White Marsh, MD (22 miles from Ellicott City, MD)
- 1 hour ago
- White Marsh, MD (22 miles from Ellicott City, MD)
- 1 hour ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Part Time Customer Service Sales Associate
- Hanover, MD (7 miles from Ellicott City, MD)
- 8 hours ago
- Hanover, MD (7 miles from Ellicott City, MD)
- 8 hours ago
The Part Time Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming...
Loss Prevention Customer Service Associate II
- Rockville, MD (22 miles from Ellicott City, MD)
- 8 hours ago
- Rockville, MD (22 miles from Ellicott City, MD)
- 8 hours ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Customer Service Representative
- Baltimore, MD (9 miles from Ellicott City, MD)
- 8 hours ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 8 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Elkridge, MD (5 miles from Ellicott City, MD)
- 8 hours ago
- Elkridge, MD (5 miles from Ellicott City, MD)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative, Business Insurance
- Hunt Valley, MD (17 miles from Ellicott City, MD)
- 8 hours ago
- Hunt Valley, MD (17 miles from Ellicott City, MD)
- 8 hours ago
Learn more about what makes us different and how you can make your mark as a Customer Service Representative at Marsh McLennan Agency (MMA)....
Customer Service Associate - Temporary
- Nottingham, MD (18 miles from Ellicott City, MD)
- 17 hours ago
- Nottingham, MD (18 miles from Ellicott City, MD)
- 17 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Baltimore, MD (9 miles from Ellicott City, MD)
- 17 hours ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 17 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Automotive Customer Service Advisor
- Randallstown, MD (7 miles from Ellicott City, MD)
- 18 hours ago
- Randallstown, MD (7 miles from Ellicott City, MD)
- 18 hours ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Customer Support Representative (Assisting Employees with their System Access)
- Fort Meade, MD (12 miles from Ellicott City, MD)
- 21 hours ago
- Fort Meade, MD (12 miles from Ellicott City, MD)
- 21 hours ago
Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients...
Remote Customer Support Rep No Calls, Just Emails & Chats
- Baltimore, MD (9 miles from Ellicott City, MD)
- 1 day ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 1 day ago
Now Hiring: Remote Customer Support Representative No Calls Required Pay: $40/hr + Full Benefits & Paid Training We are looking for a **Remote Customer Support Representative** to assist clients...
Remote WorkCustomer Service Employee - Part-Time
- Baltimore, MD (9 miles from Ellicott City, MD)
- 1 day ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 1 day ago
Customer Service Representative Starting pay of $19.07 per hour with competitive benefits that let you see the world: There’s never been a more exciting time to join United Airlines....
- Aspen Hill, MD (18 miles from Ellicott City, MD)
- 1 day ago
- Aspen Hill, MD (18 miles from Ellicott City, MD)
- 1 day ago
Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- Annapolis, MD (23 miles from Ellicott City, MD)
- 1 day ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 1 day ago
Wilson Language Training Customer Success Specialist in Annapolis , Maryland Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Demographic Data for Ellicott City, MD
Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Ellicott City, MD
Highest Education Level
Customer Service Representatives in Ellicott City, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »