Call Center Representative Jobs in Maryland
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Overview At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader...
Client Overview: This position is for a call center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants...
Insight Global Call Center Representative in Middle River , Maryland Job Description A client of Insight Global is looking for a Call Center Representatives to sit fully onsite in Middle River, MD....
Brokerage Client Support Specialist
- Lutherville Timonium, MD
- 1 day ago
- Lutherville Timonium, MD
- 1 day ago
Are you an organized, detail-oriented professional with a background in financial services or brokerage? Do you thrive in a fast-paced environment where client experience and process improvement...
Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...
Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...
\n\n\n\n\n\n GRADE Temporary Call Center Representative - $18.00/hour\n LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour\n POSITION DUTIES Do you enjoy helping people and have...
Sunrise Group is a growing company looking to hire individuals who are interested in pursuing a career in the Finance industry. We work in direct correspondence with a separate mortgage company,...
Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005
- Baltimore, MD
- 7 days ago
- Baltimore, MD
- 7 days ago
GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...
Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...
resolution....
Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...
1st Choice is seeking motivated Healthcare Enrollment Call Center Representatives who thrive in a fast-paced, metrics-driven environment....
Remote WorkDemographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Maryland
Highest Education Level
Call Center Representatives in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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