Customer Service Manager Jobs in Annapolis Junction, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator Georgetown University
- Washington, DC (20 miles from Annapolis Junction, MD)
- 5 hours ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 5 hours ago
Customer Service Coordinator Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and...
Retail Customer Service Supervisor
- Towson, MD (20 miles from Annapolis Junction, MD)
- 13 hours ago
- Towson, MD (20 miles from Annapolis Junction, MD)
- 13 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Washington, DC (20 miles from Annapolis Junction, MD)
- 21 hours ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 21 hours ago
Who are we? At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary,...
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 1 day ago
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 1 day ago
\n POSITION DUTIES \n Customer Service Management: Directs and coordinates all of the activities for the Customer Service....
- Washington, DC (20 miles from Annapolis Junction, MD)
- 1 day ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 1 day ago
Georgetown University comprises two unique campuses in the nations capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just...
Director of Customer Service (HUMAN SERVICE ADMINISTRATOR II) - #25-002729-0002
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 1 day ago
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 1 day ago
POSITION DUTIES Customer Service Management: Directs and coordinates all of the activities for the Customer Service....
- Washington, DC (20 miles from Annapolis Junction, MD)
- 2 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 2 days ago
Compensation Range: $105,000-140,000 base + 10% bonus Location: Remote with occasional travel to Washington, D.C. and assigned customers, as needed. About Us: Inspiration Mobility is a company...
Hospitality Customer Experience Manager
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
Hospitality Customer Experience Manager POSITION PROFILE Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The...
Call Center & Client Services Manager
- Annapolis Junction, MD
- 3 days ago
- Annapolis Junction, MD
- 3 days ago
Previous experience in a leadership or supervisory role within a customer service or call center environment ((or)) 5+ years of customer call center experience....
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
IGS is currently recruiting for a Customer Service Manager to support the Department of Veterans Affairs....
- Annapolis, MD (16 miles from Annapolis Junction, MD)
- 3 days ago
- Annapolis, MD (16 miles from Annapolis Junction, MD)
- 3 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 4 days ago
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 4 days ago
Diverse and collaborative working environment Affordable and comprehensive benefits package Employee and Dependent Tuition Assistance The Revenue Cycle Management Customer Services Manager is responsible...
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 4 days ago
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 4 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
- Washington, DC (20 miles from Annapolis Junction, MD)
- 5 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 5 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Service Team Lead, Neurodiverse Solutions
- Washington, DC (20 miles from Annapolis Junction, MD)
- 5 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 5 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Annapolis Junction, MD
Highest Education Level
Customer Service Managers in Annapolis Junction, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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