Customer Service Analyst Jobs in Annapolis Junction, MD

A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.

Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.

1-4 of 4 Jobs

Customer Care Analyst II - Department of Finance

Baltimore, MD (14 miles from Annapolis Junction, MD)
8 hours ago

Baltimore, MD (14 miles from Annapolis Junction, MD)
8 hours ago

POSTING DATE: 03/12/2025 SALARY RANGE: $ 42,401.00 - $50,154.00 ANNUALLY BACKGROUND CHECK Eligible candidates under final consideration for appointment to positions identified as positions of...

Customer Support Analyst - $28/hr-$32/hr - Arlington VA

Arlington, VA (23 miles from Annapolis Junction, MD)
8 days ago

Arlington, VA (23 miles from Annapolis Junction, MD)
8 days ago

Our client, a healthcare technology company, is seeking a temporary Associate Customer Support Analyst to join their team! About the Job: Respond to customer support inquiries via phone and email,...

MBI Cleared Customer Success Analyst ( IT BA)

McLean, VA (24 miles from Annapolis Junction, MD)
9 days ago

McLean, VA (24 miles from Annapolis Junction, MD)
9 days ago

You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, youll have the chance to work with an Agile...

Staff Customer Experience Analyst

Annapolis, MD (16 miles from Annapolis Junction, MD)
13 days ago

Annapolis, MD (16 miles from Annapolis Junction, MD)
13 days ago

GoTo Staff Customer Experience Analyst in Annapolis , Maryland Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making IT...

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Customer Service Analyst Online Courses and Training Opportunities

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Cybersecurity Analyst

Get started in the exciting field of Cybersecurity with this IBM Cybersecurity Analyst Professional Certificate! Here you will learn all the important skills you need in order to become a...

Data Analyst

This eight-course Professional Certificate from IBM prepares you with job-ready skills for an entry level data analyst role. Position yourself competitively and power your data analyst career for...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Analyst Jobs in Annapolis Junction, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Analysts in Annapolis Junction, MD offer the following education background

Bachelor's Degree

36.5%

High School or GED

20.8%

Associate's Degree

15.6%

Vocational Degree or Certification

11.5%

Master's Degree

10.8%

Some College

3.4%

Doctorate Degree

0.8%

Some High School

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Analysts in Annapolis Junction, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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