Customer Service Representative Jobs in Annapolis Junction, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Cherrydale Vet Clinic
- Arlington, VA (23 miles from Annapolis Junction, MD)
- 13 days ago
- Cherrydale Vet Clinic
- Arlington, VA (23 miles from Annapolis Junction, MD)
- 13 days ago
Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...
Bilingual Customer Service Specialist (Spanish)
- Clarksville, MD (10 miles from Annapolis Junction, MD)
- 14 days ago
- Clarksville, MD (10 miles from Annapolis Junction, MD)
- 14 days ago
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...
Retail Loss Prevention Customer Service Associate II
- Annapolis, MD (16 miles from Annapolis Junction, MD)
- 7 hours ago
- Annapolis, MD (16 miles from Annapolis Junction, MD)
- 7 hours ago
HomeGoods Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de decouverte et d'accomplissement. Vous ferez partie d'une equipe dynamique qui prone la diversite,...
Loss Prevention Customer Service Associate
- Randallstown, MD (17 miles from Annapolis Junction, MD)
- 8 hours ago
- Randallstown, MD (17 miles from Annapolis Junction, MD)
- 8 hours ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Representative
- Annapolis, MD (16 miles from Annapolis Junction, MD)
- 9 hours ago
- Annapolis, MD (16 miles from Annapolis Junction, MD)
- 9 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 11 hours ago
- Baltimore, MD (14 miles from Annapolis Junction, MD)
- 11 hours ago
Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Customer Service Representative reports to the Patient Transport...
Customer Service & E-Commerce Supervisor - Full Time
- Bethesda, MD (19 miles from Annapolis Junction, MD)
- 11 hours ago
- Bethesda, MD (19 miles from Annapolis Junction, MD)
- 11 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service - Whole Foods
- Rockville, MD (19 miles from Annapolis Junction, MD)
- 23 hours ago
- Rockville, MD (19 miles from Annapolis Junction, MD)
- 23 hours ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Pharmacy Customer Service Associate
- Washington, DC (20 miles from Annapolis Junction, MD)
- 23 hours ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Technical Support Specialist/Customer Service Representative Remote WFH
- Arlington, VA (23 miles from Annapolis Junction, MD)
- 1 day ago
- Arlington, VA (23 miles from Annapolis Junction, MD)
- 1 day ago
Service Representative!...
Remote WorkRetail Customer Service Associate
- Washington, DC (20 miles from Annapolis Junction, MD)
- 1 day ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Engineer (ESOM - Office of Construction & Facilities Mgt)
- Washington, DC (20 miles from Annapolis Junction, MD)
- 1 day ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 1 day ago
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our...
Entry Level Medical Screener/Medical Customer Service
- Towson, MD (20 miles from Annapolis Junction, MD)
- 1 day ago
- Towson, MD (20 miles from Annapolis Junction, MD)
- 1 day ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
- Clarksville, MD (10 miles from Annapolis Junction, MD)
- 1 day ago
- Clarksville, MD (10 miles from Annapolis Junction, MD)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Washington, DC (20 miles from Annapolis Junction, MD)
- 2 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 2 days ago
Responsible for network and training opportunities and providing technical support to promote growth and assistclients in facing business challenges.Provide outreach to prospective clients.Oversee...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Annapolis Junction, MD
Highest Education Level
Customer Service Representatives in Annapolis Junction, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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