Customer Service Manager Jobs in Maine
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach...
Category/Area of Expertise: Retail Operations Job Requisition: 427322 Address: USA-ME-Ellsworth-225 High Street Suite 1 Store Code: Store 08123 Management (2741047) Hannaford Supermarkets started...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
As a Vello Customer Success Manager (CSM) within the Veterinary Software division, you would be responsible for managing the relationship between IDEXX and a targeted subset of our Vello customers...
Customer Service Team Lead at Datavant in Augusta, Maine, United States Job Description Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every...
General information Job Title Customer Service Supervisor(Delta)-Portland Date Tuesday, April 1, 2025 State Maine City Portland Base Pay Rate: $ 22.00 Seasonal Pay Rate: $ 2 Full/Part Time Full...
at Highmark Health in Augusta, Maine, United States Job Description Company : Highmark Inc. Job Description : JOB SUMMARY This job supervises and coordinates the day to day activities of the...
at EFI Global in Augusta, Maine, United States Job Description The Apply with SEEK option will be utilized for International applicants, mainly Australia. If this does not apply to you please use...
Category/Area of Expertise: Retail Operations Job Requisition: 424649 Address: USA-ME-Gray-130 Shaker Rd Store Code: Store 08251 Front End (5151685) Hannaford Supermarkets started out as a fresh...
at RELX INC in Augusta, Maine, United States Job Description Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales...
at Datavant in Augusta, Maine, United States Job Description Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is...
Customer Service Manager | DuraMag | Waterville, ME Regular Employee | Salary Exempt What youll do: We are seeking a dynamic Customer Service Manager for DuraMag (A Shyft Group Brand) based in Waterville...
Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Augusta, ME
- 28 days ago
- Augusta, ME
- 28 days ago
at Oracle in Augusta, Maine, United States Job Description Job Description Strategic Customer Service Manager ( SCSM ) Department Database Cloud and Exadata Support Strategic Customers Program ( SCP...
FUNCTION: Working under the direction and guidelines established by the Mortgage Origination Processing Manager, provides superior customer service by responding to mortgage inbound and outbound...
at Norstella in Augusta, Maine, United States Job Description Client Success Manager Company: Evaluate Location: Remote, United States Date Posted: Mar 12, 2025 Employment Type: Full Time Job ID:...
Demographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
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Salary for Customer Service Manager Jobs in Maine
Highest Education Level
Customer Service Managers in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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