Customer Service Manager Jobs in Maine
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Were excited to be hiring a Veterinary Customer Relationship Manager to join our team at IDEXX Veterinary Software. Would you say you have a problem solving mindset? Do you have a knack for...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Category/Area of Expertise: Retail Operations Job Requisition: 416874 Address: USA-ME-Damariscotta-469 Main Street Store Code: Store 08141 Front End (5151626) Hannaford Supermarkets started out as...
un Domino's Pizza Assistant Manager and CSR Wanted!! (Freeport) image 1 of 1 compensation: Hourly TBD employment type: job title: Shift Runner CSR Locally owned and operated Domino's Pizza located...
Customer Service Center Manager Brunswick, ME 04011, USA Req #3605 Thursday, March 6, 2025 As a Customer Service Center Manager (CSCM) you will manage the customer care center for Strategic...
Call Center experience preferred. Minimum two years of related experience....
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
Category/Area of Expertise: Retail Operations Job Requisition: 416326 Address: USA-ME-Falmouth-65 Gray Road Store Code: Store 08222 Management (2741163) Hannaford Supermarkets started out as a...
Bilingual (Japanese) Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Augusta, ME
- 9 days ago
- Augusta, ME
- 9 days ago
at Oracle in Augusta, Maine, United States Job Description Job Description Strategic Customer Service Manager ( SCSM ) Department Database Cloud and Exadata Support Strategic Customers Program ( SCP...
at Wilson Language Training in Augusta, Maine, United States Job Description Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
Customer Success Manager - Cisco - WD83R_15-5953 at Logicalis, Inc. in Augusta, Maine, United States Job Description Job Description Summary Responsible for ongoing success of Logicalis' portfolio...
Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and...
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Content Strategy & Customer Experience Manager We are looking...
The Client Services Coordinator is the clients initial contact with the audiology program and initial contact with any persons entering the Bath office. This position performs general office...
at Michaels in PORTLAND, Maine, United States Job Description Store PORTLAND, ME Deliver a customer centric shopping experience by managing and delivering effective front-end operations and...
Demographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Maine
Highest Education Level
Customer Service Managers in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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