Call Center Representative Jobs in Maine
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sr Email/Chat Contact Center Representative - Banking Support
- Augusta, ME
- 4 days ago
- Augusta, ME
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Senior Contact Center Representative - Business Banking Support
- Augusta, ME
- 4 days ago
- Augusta, ME
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkJOB SUMMARY Call Center Rep – One Call Reps are responsible for performing a variety of daily office functions and call center functions to support a multi-physician hospital outpatient practice....
Call Center Specialist Preque Isle, ME Crisis Services Job Type Full-time Description Are you ready to make a meaningful impact in your community? AMHC is actively recruiting Call Specialists for...
at Atlantic Federal Credit Union in Brunswick, Maine, United States Job Description Are you an experienced Member Service solutions professional poised to make a significant impact on our members'...
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkCall Center Representative 1, Position Location Portland, ME - May 2025 Start Date
- Portland, ME
- 23 days ago
- Portland, ME
- 23 days ago
Rewards: Our comprehensive benefits are among the best in the industry Apply now, connect a friend to this opportunity or sign up for job alerts!...
Call Center Representative 1, Position Location Po
- Portland, ME
- 24 days ago
- Portland, ME
- 24 days ago
Rewards: Our comprehensive benefits are among the best in the industry Apply now, connect a friend to this opportunity or sign up for job alerts!...
You are as unique as your background, experience and point of view. Here, youll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their...
Remote WorkDemographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Maine
Highest Education Level
Call Center Representatives in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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