Customer Service Manager Jobs in Augusta, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Waterville, ME (14 miles from Augusta, ME)
- 4 days ago
- Waterville, ME (14 miles from Augusta, ME)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Team Lead at Datavant in Augusta, Maine, United States Job Description Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every...
at Highmark Health in Augusta, Maine, United States Job Description Company : Highmark Inc. Job Description : JOB SUMMARY This job supervises and coordinates the day to day activities of the...
at EFI Global in Augusta, Maine, United States Job Description The Apply with SEEK option will be utilized for International applicants, mainly Australia. If this does not apply to you please use...
at RELX INC in Augusta, Maine, United States Job Description Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales...
at Datavant in Augusta, Maine, United States Job Description Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is...
- Oakland, ME (13 miles from Augusta, ME)
- 23 days ago
- Oakland, ME (13 miles from Augusta, ME)
- 23 days ago
Customer Service Manager | DuraMag | Waterville, ME Regular Employee | Salary Exempt What youll do: We are seeking a dynamic Customer Service Manager for DuraMag (A Shyft Group Brand) based in Waterville...
Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Augusta, ME
- 28 days ago
- Augusta, ME
- 28 days ago
at Oracle in Augusta, Maine, United States Job Description Job Description Strategic Customer Service Manager ( SCSM ) Department Database Cloud and Exadata Support Strategic Customers Program ( SCP...
at Norstella in Augusta, Maine, United States Job Description Client Success Manager Company: Evaluate Location: Remote, United States Date Posted: Mar 12, 2025 Employment Type: Full Time Job ID:...
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
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Salary for Customer Service Manager Jobs in Augusta, ME
Highest Education Level
Customer Service Managers in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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