Customer Service Representative Jobs in Augusta, ME
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Winthrop, ME (12 miles from Augusta, ME)
- 2 days ago
- Winthrop, ME (12 miles from Augusta, ME)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
at Wilson Language Training in Augusta, Maine, United States Job Description Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Augusta, ME
- 3 days ago
- Augusta, ME
- 3 days ago
Collaboration Opportunities: + Team Leads work directly with our Supervisors and Customer Service Representatives (CSRs) to assist with providing support to health plan members, providers and/or their...
at Windstream Communications in Augusta, Maine, United States Job Description Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Job Info POSITION - Union: Customer Care Representative (CMP-ME-Augusta General Office) NUMBER OF OPEN POSITIONS: 14 STARTING RATE: $23.55/ Hourly REPORTS TO: Tina Nelson Responsibilities Handles...
Category/Area of Expertise: Retail Operations Job Requisition: 394639 Address: USA-ME-Augusta-29 Whitten Road Store Code: Store 08239 Customer Service (7243905) Hannaford Supermarkets started out...
Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)
- Augusta, ME
- 8 days ago
- Augusta, ME
- 8 days ago
Then a remote Customer Service Representative position at Concentrix is just the right place for you!...
Remote WorkAccount Associate, Customer Service
- Oakland, ME (13 miles from Augusta, ME)
- 9 days ago
- Oakland, ME (13 miles from Augusta, ME)
- 9 days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
at Wilson Language Training in Augusta, Maine, United States Job Description Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
- Winthrop, ME (12 miles from Augusta, ME)
- 18 days ago
- Winthrop, ME (12 miles from Augusta, ME)
- 18 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 419018 Address: USA-ME-Winthrop-399 Main Street Store Code: Store 08289 Front End (5151695) Hannaford Supermarkets started out as a...
at Highmark Health in Augusta, Maine, United States Job Description Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email...
Customer Service Rep(03021) - 42 Elm St
- Waterville, ME (14 miles from Augusta, ME)
- 24 days ago
- Waterville, ME (14 miles from Augusta, ME)
- 24 days ago
Company Description Job Description Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza...
Customer Service Technical Specialist (Functional Application Support) - Hybrid R0046673
- Augusta, ME
- 25 days ago
- Augusta, ME
- 25 days ago
Wolters Kluwer Customer Service Technical Specialist (Functional Application Support) - Hybrid R0046673 in Augusta , Maine Customer Service Technical Specialist (Functional Application Support) -...
- Waterville, ME (14 miles from Augusta, ME)
- 26 days ago
- Waterville, ME (14 miles from Augusta, ME)
- 26 days ago
Client Service Representative Waterville, Maine Pay: $17 per hour Schedule: M-F 7:30a 4:30p Assignment Length: Temporary Do you have great customer service skills and computer experience? Are you...
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Augusta, ME
Highest Education Level
Customer Service Representatives in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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