Customer Service Manager Jobs in Cold Spring, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Springdale, OH (19 miles from Cold Spring, KY)
- 1 hour ago
- Springdale, OH (19 miles from Cold Spring, KY)
- 1 hour ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Lot Coordinator / Customer Service - Part-Time
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 3 days ago
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 3 days ago
UR2 is seeking a motivated Part- time Lot Coordinator to join our Cincinnati, OH., team. In this role, you will be responsible for assisting with the post-repossession process, as well as helping...
- Blue Ash, OH (17 miles from Cold Spring, KY)
- 8 days ago
- Blue Ash, OH (17 miles from Cold Spring, KY)
- 8 days ago
center experience Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...
Customer Service Team Lead - full time
- West Chester, OH (22 miles from Cold Spring, KY)
- 8 days ago
- West Chester, OH (22 miles from Cold Spring, KY)
- 8 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 15 days ago
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 15 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Field Account Manager - SYGMA - US
- Burlington, KY (16 miles from Cold Spring, KY)
- 15 days ago
- Burlington, KY (16 miles from Cold Spring, KY)
- 15 days ago
Field Account Manager - SYGMA - US The Sygma Network - 2.9 Burlington, KY Job Details Estimated: $75K - $95K a year 15 hours ago Qualifications Management Sales Marketing Customer service...
Key Carrier Customer Service Supervisor
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 16 days ago
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 16 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- West Chester, OH (22 miles from Cold Spring, KY)
- 16 days ago
- West Chester, OH (22 miles from Cold Spring, KY)
- 16 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- West Chester, OH (22 miles from Cold Spring, KY)
- 16 days ago
- West Chester, OH (22 miles from Cold Spring, KY)
- 16 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Service Manager Trainee - Achieve July 2025
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 18 days ago
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 18 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 20 days ago
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 20 days ago
Store - CIN-WATERSTONE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Regional Customer Experience Manager
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 21 days ago
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 21 days ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll...
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 21 days ago
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 21 days ago
Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven...
Principal Customer Success Manager
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 28 days ago
- Cincinnati, OH (10 miles from Cold Spring, KY)
- 28 days ago
among many other fantastic benefits. We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team. We encourage you to consider becoming a...
Demographic Data for Cold Spring, KY
Moving to Cold Spring, KY? Find some basic demographic data about Cold Spring, KY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cold Spring, KY
Highest Education Level
Customer Service Managers in Cold Spring, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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