Customer Service Manager Jobs in Kentucky
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
CLIENT SERVICES COORDINATOR - Business Banking
- Louisville, KY
- 21 hours ago
- Louisville, KY
- 21 hours ago
As a Client Services Coordinator in the Business Banking Department, your day will be filled with opportunities to manage assigned portfolios including, but not limited to, all new and outstanding...
Directly reporting to the Customer Service Manager and in complete coordination with the sales representative the customer coordinator : Is the main Customer contact on all operational aspects (except...
Summary Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCoordinator, Customer Care ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest...
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Wilson Language Training Customer Success Manager in Frankfort , Kentucky Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Customer Success Manager - Healthcare SaaS (USA-Remote)
- Frankfort, KY
- 10 days ago
- Frankfort, KY
- 10 days ago
NOTE: This is a fully remote position within the US. The Customer Success Manager in Wolters Kluwer Health Clinical Surveillance and Compliance is responsible for ensuring customers achieve their...
Remote WorkSummary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
and Requirements *This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the Regional Business service...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Verint Systems, Inc. Associate Customer Success Manager in Frankfort , Kentucky At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
center experience is an asset When you join our team: We'll empower you to learn and grow the career you want....
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Kentucky
Highest Education Level
Customer Service Managers in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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