Call Center Representative Jobs in Kentucky
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
RemX is seeking experienced Re-Enrollment Advocate for our client. Titles: Re-Enrollment Advocate (REA) Employment Type: Seasonal Contract with chance to convert to perm Location: Onsite |...
Job Description: Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY The Call Center Specialist r esponds to all patient calls timely, assists patients in...
center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
Job Title: Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs....
RESPONSIBILITIES: Handled approximately 70 – 90 inbound calls daily. Place outbound calls as needed to Dr. Offices/Insurance companies to validate information Calls are related to patient care,...
Consumer Services Specialist (Call Center- start date of 4/7)
- Frankfort, KY
- 10 days ago
- Frankfort, KY
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Frankfort , Kentucky We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Chewy Pharmacy is hiring with starting wages up to $17.75 per hour JOB SUMMARY: Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time...
Bilingual (Spanish)HR Call Center Representative
- Louisville, KY
- 11 days ago
- Louisville, KY
- 11 days ago
The HR Call Center Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment....
Remote WorkHR Call Center Representative 3 decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects....
Remote WorkRemX is seeking a Call Center Representative to join their client’s growing team. This is 100% onsite in Louisville, KY....
STEPS Call Center Operator Requisition Number: TE08750 Department Name: H4027: REV Cycle MGT-PFE Work Location: Remote Salary Range: $20/hour Type of Position: Temporary Position Time Status :...
Remx Staffing is searching for experienced high volume call center representatives that are great at multitasking and live in the Louisville, KY area. This is a Onsite position ( not remote)....
The primary responsibility of the Call Center Representative is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify prospects, and schedule...
CDR Maguire, Inc., a national engineering and emergency management firm, is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission. This role...
1720 FT Contact Center Agent - Shelbyville, KY
- Shelbyville, KY
- 22 days ago
- Shelbyville, KY
- 22 days ago
1720 FT Contact Center Agent - Shelbyville, KY German American Bancorp Shelbyville, KY Full-time Finance Posted on November 02, 2024 Job Title: 1720 FT Contact Center Agent - Shelbyville, KY...
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kentucky
Highest Education Level
Call Center Representatives in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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