Customer Service Manager Jobs in Burlington, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Full time Customer Service Manager
- Cincinnati, OH (18 miles from Burlington, KY)
- 18 hours ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 18 hours ago
Store - CIN-WATERSTONE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Springdale, OH (24 miles from Burlington, KY)
- 22 hours ago
- Springdale, OH (24 miles from Burlington, KY)
- 22 hours ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Lot Coordinator / Customer Service - Part-Time
- Cincinnati, OH (18 miles from Burlington, KY)
- 4 days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 4 days ago
UR2 is seeking a motivated Part- time Lot Coordinator to join our Cincinnati, OH., team. In this role, you will be responsible for assisting with the post-repossession process, as well as helping...
- Cold Spring, KY (16 miles from Burlington, KY)
- 13 days ago
- Cold Spring, KY (16 miles from Burlington, KY)
- 13 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Cincinnati, OH (18 miles from Burlington, KY)
- 15 days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 15 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Field Account Manager - SYGMA - US The Sygma Network - 2.9 Burlington, KY Job Details Estimated: $75K - $95K a year 15 hours ago Qualifications Management Sales Marketing Customer service...
Key Carrier Customer Service Supervisor
- Cincinnati, OH (18 miles from Burlington, KY)
- 16 days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 16 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Greendale, IN (12 miles from Burlington, KY)
- 17 days ago
- Greendale, IN (12 miles from Burlington, KY)
- 17 days ago
The Customer Service Manager acts as the primary site contact and liaison to manage customer accounts related to supply of commercialized products and services....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Reading, OH (21 miles from Burlington, KY)
- 17 days ago
- Reading, OH (21 miles from Burlington, KY)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Service Manager Trainee - Achieve July 2025
- Cincinnati, OH (18 miles from Burlington, KY)
- 19 days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 19 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Cincinnati, OH (18 miles from Burlington, KY)
- 20 days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 20 days ago
Store - CIN-WATERSTONE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Regional Customer Experience Manager
- Cincinnati, OH (18 miles from Burlington, KY)
- 21 days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 21 days ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll...
- Cincinnati, OH (18 miles from Burlington, KY)
- 21 days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 21 days ago
Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven...
Principal Customer Success Manager
- Cincinnati, OH (18 miles from Burlington, KY)
- 29 days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 29 days ago
among many other fantastic benefits. We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team. We encourage you to consider becoming a...
Personal Lines Client Service Manager
- Cincinnati, OH (18 miles from Burlington, KY)
- 30+ days ago
- Cincinnati, OH (18 miles from Burlington, KY)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Burlington, KY
Moving to Burlington, KY? Find some basic demographic data about Burlington, KY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Burlington, KY
Highest Education Level
Customer Service Managers in Burlington, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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