Customer Service Manager Jobs in Lenexa, KS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Merriam, KS (7 miles from Lenexa, KS)
- 2 hours ago
- Merriam, KS (7 miles from Lenexa, KS)
- 2 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Success Manager - United States
- Kansas City, KS (14 miles from Lenexa, KS)
- 1 day ago
- Kansas City, KS (14 miles from Lenexa, KS)
- 1 day ago
All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud delivers a unified open directory platform that makes it easy to securely manage...
Remote Work- Kansas City, MO (13 miles from Lenexa, KS)
- 4 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 4 days ago
and Casualty License....
- Overland Park, KS (8 miles from Lenexa, KS)
- 5 days ago
- Overland Park, KS (8 miles from Lenexa, KS)
- 5 days ago
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and...
Supervisor, Customer Support (BankCard Fraud)
- Kansas City, MO (13 miles from Lenexa, KS)
- 6 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 6 days ago
About Working at Commerce Building a career here is more than just steps on a ladder. Its about helping people find financial safety and success, helping businesses thrive, and making sure people...
Remote Work- Olathe, KS (6 miles from Lenexa, KS)
- 6 days ago
- Olathe, KS (6 miles from Lenexa, KS)
- 6 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service Lead - Part-Time
- Grandview, MO (10 miles from Lenexa, KS)
- 6 days ago
- Grandview, MO (10 miles from Lenexa, KS)
- 6 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Success Manager - Cisco
- Kansas City, KS (14 miles from Lenexa, KS)
- 8 days ago
- Kansas City, KS (14 miles from Lenexa, KS)
- 8 days ago
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
- Olathe, KS (6 miles from Lenexa, KS)
- 8 days ago
- Olathe, KS (6 miles from Lenexa, KS)
- 8 days ago
Store - KC-OLATHE, KS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 001401 in Kansas City, MO
- Kansas City, MO (13 miles from Lenexa, KS)
- 10 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 10 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Associate Account Manager - Kansas City Live Power&Light
- Kansas City, MO (13 miles from Lenexa, KS)
- 13 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 13 days ago
At Towne Park, its more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering...
- Kansas City, MO (13 miles from Lenexa, KS)
- 13 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 13 days ago
Account Manager Location(s) Kansas City, Missouri St Louis, Missouri City/Cities Kansas City, St Louis Country United States Working Schedule Full-Time Work Arrangement Hybrid Travel Required 25%...
Customer Experience Manager PT
- Kansas City, MO (13 miles from Lenexa, KS)
- 14 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 14 days ago
Store - KC-LIBERTY, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Kansas City, MO (13 miles from Lenexa, KS)
- 14 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 14 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Customer Service Supervisor - Development Services
- Lees Summit, MO (19 miles from Lenexa, KS)
- 14 days ago
- Lees Summit, MO (19 miles from Lenexa, KS)
- 14 days ago
How We Put You First: Looking for meaningful work and an opportunity to make a positive impact on the community? At the City of Lees Summit, we offer a collaborative, innovative, supportive, and...
Demographic Data for Lenexa, KS
Moving to Lenexa, KS? Find some basic demographic data about Lenexa, KS below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Lenexa, KS
Highest Education Level
Customer Service Managers in Lenexa, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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