Customer Service Manager Jobs in Kansas
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Book advance, athletics, scholarship, third-party, Kansas Promise, and all other forms of student aid are coordinated with financial aid and/or relevant department. e....
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Retail Manager- Customer Experience Manager Part Time
- Washington, KS
- 8 days ago
- Washington, KS
- 8 days ago
Store - KC-STATELINE, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Experience Manager Full-time | GemOne | Location - Olathe, KS 66062 GemOne is a TECH company within TVH Parts Co. that aims at developing future-proof Smart Telematics solutions for optimal...
Customer Service Team Lead - AdventHealth Medical Group Shawnee Mission All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career...
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Auto Driveaway Systems, LLC, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager to join our Truck Transport team in Kansas...
Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers. KEY DUTIES AND...
Client Service Coordinator - Employee Health & Benefits - R_303975-6153
- Overland Park, KS
- 15 days ago
- Overland Park, KS
- 15 days ago
Aptitude to learn technical knowledge of benefits insurance coverage Ability to work in the team environment - work well and efficiently with multiple people and different personalities while...
General information Job Title Airport Customer Service Supervisor-ICT Date Tuesday, December 3, 2024 State Kansas City Wichita Base Pay Rate: $ 18.50 Full/Part Time Full Time Exempt or Non-Exempt...
Demographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
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Salary for Customer Service Manager Jobs in Kansas
Highest Education Level
Customer Service Managers in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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