Call Center Representative Jobs in Kansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkConnex International is looking to hire part-time Call Center Agents in our Lawrence, KS office. We are an established conferencing provider that is constantly developing innovative solutions with...
Job Posting Important Recruitment Information for this vacancy Job Posting closes: Required documents uploaded by: Agency Information: Laid out on a 78-acre campus, Larned State Hospital (LSH) is...
Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system Assist Supervisor in ensuring that Call Center Representatives...
Consumer Services Specialist (Call Center- start date of 4/7)
- Topeka, KS
- 10 days ago
- Topeka, KS
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Topeka , Kansas We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Lawrence, Kansas, United States Description This is a fully and permanently remote work from home...
Remote WorkCommunity Health Worker Call Center Representative Location: Must live in Kansas The Community Health Worker Call Center Representative is responsible for serving as a liaison/connector between the...
ExplorUS is a dynamic and growing company specializing in concession services for the great outdoors. We are committed to providing top-notch services to our visitors while fostering a fun and...
TEKsystems Call Center Representative Tues-Sat 1pm-10pm in OLATHE , Kansas A headquarter office in Olathe is hiring dispatchers who submit ticket orders and dispatch techs to their national accounts...
No Relocation Assistance Offered # 162796 - Overland Park, Kansas, United States Who We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future...
Prior call center experience is not required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!...
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Center Representative is responsible for effectively negotiating the resolution of past due accounts on behalf of clients while maintaining a high level of customer satisfaction....
SUMMARY OF POSITION The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The specialist interviews customers by telephone...
Demographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas
Highest Education Level
Call Center Representatives in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »