Call Center Representative Jobs in Kansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for experienced call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Representative (Full-Time & Part-Time)
- Wichita, KS
- 90+ days ago
- Wichita, KS
- 90+ days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Entry-Level Contact Center Representative (Full-Time & Part-Time)
- Wichita, KS
- 90+ days ago
- Wichita, KS
- 90+ days ago
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Blended Call Center Representative (Inbound & Outbound)
- Wichita, KS
- 90+ days ago
- Wichita, KS
- 90+ days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are now hiring Call Center Representatives for various shifts to answer inbound calls and support customers through the sales process....
We are adding a Customer Contact Center (Call Center) Representative to our team. No banking experience required!...
OAM Call Center Associate - Plastics Burn & Wound - part-time
- Lenexa, KS
- 2 days ago
- Lenexa, KS
- 2 days ago
Candidates for this position should have prior healthcare and/or call center experience. This position is 28 hours per week....
Remote WorkSKILLS, EDUCATION, & EXPERIENCE High school diploma or GED required. 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application...
In this role, you will be responsible for providing quality guest service standards and ensure that the goals and objectives of the Call Center operation are met/exceeded....
Demographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas
Highest Education Level
Call Center Representatives in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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