Customer Service Analyst Jobs in Lenexa, KS
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Customer Service Analyst 1-Support
- Kansas City, MO (13 miles from Lenexa, KS)
- 2 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 2 days ago
In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and...
Associate Customer Service Solution Analyst
- Kansas City, MO (13 miles from Lenexa, KS)
- 5 days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 5 days ago
As Associate Customer Service Solution Analyst in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the...
- Kansas City, MO (13 miles from Lenexa, KS)
- 90+ days ago
- Kansas City, MO (13 miles from Lenexa, KS)
- 90+ days ago
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice,...
Demographic Data for Lenexa, KS
Moving to Lenexa, KS? Find some basic demographic data about Lenexa, KS below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Lenexa, KS
Highest Education Level
Customer Service Analysts in Lenexa, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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