Customer Service Manager Jobs in West Des Moines, IA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Des Moines, IA (12 miles from West Des Moines, IA)
- 19 hours ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 19 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 4 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 4 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
ESOP - Client Service Manager 1
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 days ago
What You'll Do Looking for a career with the opportunity to learn and belong to a great team in a high growth business? Come talk with us! If you are a great communicator, with strong numerical...
Remote WorkClient Service Manager Trainee - Achieve July 2025
- West Des Moines, IA
- 19 days ago
- West Des Moines, IA
- 19 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Coordinator - Two Rivers Marketing
- Des Moines, IA (12 miles from West Des Moines, IA)
- 19 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 19 days ago
JOB DETAILS Company Location: Two Rivers Marketing - Des Moines, IA Position Type: Hybrid Position Schedule: Full Time Education Level: 4 Year Degree WHO WE'RE LOOKING FOR The primary...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 21 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 21 days ago
Datavant Client Success Manager in Des Moines , Iowa Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by...
Client Service Manager - Water/Wastewater
- Des Moines, IA (12 miles from West Des Moines, IA)
- 30+ days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 30+ days ago
Job Title - Client Service Manager / Project Manager Location - Chicago, IL | Denver, CO (Centennial) |Des Moines, IA | Minneapolis, MN Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving Lives...
Client Services Manager (Work Remotely Anywhere in the U.S.)
- West Des Moines, IA
- 30+ days ago
- West Des Moines, IA
- 30+ days ago
The Gig: Participate in client meetings including escalation discussions, when needed Ensure team is executing on client activity and proactively engaging Client Service Leads, Directors, and...
Remote Work- Des Moines, IA (12 miles from West Des Moines, IA)
- 30+ days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 30+ days ago
Job Description Job Title:Account Manager FLSA Status:Exempt Department:Sales Summary The Account Manager is responsible for selling and presenting Varonis' products and services to current and...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 45+ days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 45+ days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Assistant Manager - Customer Service
- Des Moines, IA (12 miles from West Des Moines, IA)
- 45+ days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 45+ days ago
Management to monitor real-time adherence and SLAs Own relationship with the client for all call center related activities Analyze and identify process improvements within our team Coach and manage...
- Ankeny, IA (20 miles from West Des Moines, IA)
- 60+ days ago
- Ankeny, IA (20 miles from West Des Moines, IA)
- 60+ days ago
101462301 Southwest Oralabor Road, Ankeny, Iowa 50021 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
Demographic Data for West Des Moines, IA
Moving to West Des Moines, IA? Find some basic demographic data about West Des Moines, IA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in West Des Moines, IA
Highest Education Level
Customer Service Managers in West Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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