Customer Service Representative Jobs in West Des Moines, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - Companion Animal
- Pleasant Hill, IA (14 miles from West Des Moines, IA)
- 7 hours ago
- Pleasant Hill, IA (14 miles from West Des Moines, IA)
- 7 hours ago
We are currently hiring for a Customer Service Representative to join our Pet Food and Rendering team! The Customer Service Representative will assist customers and support our sales team....
Customer Service Representative - Livestock Animal
- Pleasant Hill, IA (14 miles from West Des Moines, IA)
- 7 hours ago
- Pleasant Hill, IA (14 miles from West Des Moines, IA)
- 7 hours ago
We are looking for a Customer Service Representative to join our team in Des Moines, Iowa....
Customer Support Specialist (AgVision)
- Ankeny, IA (20 miles from West Des Moines, IA)
- 11 hours ago
- Ankeny, IA (20 miles from West Des Moines, IA)
- 11 hours ago
The company where you can make an impact and bring value. Job Summary: AgVision is an industry leader in developing powerful software and technology solutions for agribusiness.At AgVision, we have...
Customer Service Representative - FT
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 hours ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 hours ago
$14.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Customer Service Associate - Dinner/Close Shift
- Johnston, IA (16 miles from West Des Moines, IA)
- 1 day ago
- Johnston, IA (16 miles from West Des Moines, IA)
- 1 day ago
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Representative
- Des Moines, IA (12 miles from West Des Moines, IA)
- 1 day ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 1 day ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Anticipated End Date: 2025-04-23 Position Title: Customer Care Representative II Job Description: Customer Care Representative II Location: Within 50 miles of a Pulse Point location in Tampa,...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
**Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Prior call center experience is a plus + Must be able to pass a background check....
Customer Support Representatives (Onsite)
- Johnston, IA (16 miles from West Des Moines, IA)
- 2 days ago
- Johnston, IA (16 miles from West Des Moines, IA)
- 2 days ago
Customer Support Representatives (Onsite) Kelly - 3.8 Johnston, IA Job Details Full-time $18 - $20 an hour 17 hours ago Benefits Paid holidays Disability insurance Health insurance Dental...
Customer Service Representative - Training Onsite Then Remote After
- West Des Moines, IA
- 2 days ago
- West Des Moines, IA
- 2 days ago
Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services,...
Customer Service Representative
- Des Moines, IA (12 miles from West Des Moines, IA)
- 3 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 3 days ago
What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Remote Inbound Customer Service Representative
- Des Moines, IA (12 miles from West Des Moines, IA)
- 3 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 3 days ago
Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients and billing services to assist in explaining services and claims information....
Remote WorkCustomer Experience Specialist 1
- Des Moines, IA (12 miles from West Des Moines, IA)
- 3 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 3 days ago
What You'll Do As a Customer Experience Specialist 1 in our Group Administration Contact Center, you’ll be making a difference every day. Your day will be filled with answering customers inquiries...
Demographic Data for West Des Moines, IA
Moving to West Des Moines, IA? Find some basic demographic data about West Des Moines, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in West Des Moines, IA
Highest Education Level
Customer Service Representatives in West Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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