Customer Service Manager Jobs in Iowa
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
JOIN TEAM TRILOGY: Position is based out of Sioux City, IA, Sioux Falls, NE or Omaha, NE. Partners with sales and operations teams to manage customer relations with current clients. Oversees and...
Job Title: Customer Service Lead - Micro Markets - Vending - Coffee Services Requirement : Management and Leadership background, client-facing customer service, time management, able to adjust to...
Job Description Job Title: Customer Service Supervisor Summary The Customer Service Supervisor ensures exceptional service delivery and achieves sales targets. This position requires a dynamic and...
Job Details Job Location : TH Media - Dubuque, IA Position Type : Full Time Education Level : 4 Year Degree Salary Range : Undisclosed Travel Percentage : Negligible Job Category : Media -...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by...
Principal Financial Group Client Service Manager-NQ in Des Moines , Iowa What You'll Do As a Client Service Manager on our Non-Qualified team you'll partner with retirement plan service...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkJob Description Job Title:Account Manager FLSA Status:Exempt Department:Sales Summary The Account Manager is responsible for selling and presenting Varonis' products and services to current and...
Bring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today,...
Store - SIOUX CITY, IADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Additive Manufacturing Customer Success Manager
- Marshalltown, IA
- 7 days ago
- Marshalltown, IA
- 7 days ago
Emerson is currently seeking an Additive Manufacturing Customer Success Manager is Marshalltown, IA. In this role you will act as the internal account manager for all Additive Manufacturing (AM)...
Wilson Language Training Customer Success Manager in Des Moines , Iowa Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Customer Success Manager - Healthcare SaaS (USA-Remote)
- Des Moines, IA
- 10 days ago
- Des Moines, IA
- 10 days ago
Wolters Kluwer Customer Success Manager - Healthcare SaaS (USA-Remote) in Des Moines , Iowa NOTE: This is a hybrid position that requires eight days a month in office at a specified Wolters Kluwer...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Iowa
Highest Education Level
Customer Service Managers in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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