Customer Service Manager Jobs in Iowa
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Customer Service Director LOCATION Waterloo, IA No Remote TYPE Direct Hire SALARY $90,000 - $130,000 / yr ID IA21-2744077 POSTED Apr 9, 2025 Job Title: Customer Service Director Location:...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
What You'll Do Looking for a career with the opportunity to learn and belong to a great team in a high growth business? Come talk with us! If you are a great communicator, with strong numerical...
Remote WorkWhat You'll Do As a Manager on our Defined Benefit Calculations and Services team, you'll lead and mentor a team of Retirement Benefit Analysts to ensure high quality, productive, and timely...
Client Success Manager (CSM) 3.8 3.8 out of 5 stars Waterloo, IA 50703 The position is part of our dynamic and innovative team which is responsible for providing a strategic and supportive...
Client Service Manager Trainee - Achieve July 2025
- West Des Moines, IA
- 17 days ago
- West Des Moines, IA
- 17 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
The Customer Service Coordinator will be responsible for ensuring customer satisfaction through processing orders, preparing general correspondence, and coordinating customer needs with other...
Client Service Coordinator - Two Rivers Marketing
- Des Moines, IA
- 18 days ago
- Des Moines, IA
- 18 days ago
JOB DETAILS Company Location: Two Rivers Marketing - Des Moines, IA Position Type: Hybrid Position Schedule: Full Time Education Level: 4 Year Degree WHO WE'RE LOOKING FOR The primary...
Datavant Client Success Manager in Des Moines , Iowa Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by...
Additive Manufacturing Customer Success Manager
- Marshalltown, IA
- 30+ days ago
- Marshalltown, IA
- 30+ days ago
Emerson is currently seeking an Additive Manufacturing Customer Success Manager is Marshalltown, IA. In this role you will act as the internal account manager for all Additive Manufacturing (AM)...
Job Title - Client Service Manager / Project Manager Location - Chicago, IL | Denver, CO (Centennial) |Des Moines, IA | Minneapolis, MN Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving Lives...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Iowa
Highest Education Level
Customer Service Managers in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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