Call Center Representative Jobs in Iowa
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Customer Service Representative
- Des Moines, IA
- 90+ days ago
- Des Moines, IA
- 90+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkCall Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkBilingual (English and Spanish) Contact Center Representative
- West Des Moines, IA
- 10 days ago
- West Des Moines, IA
- 10 days ago
GREATER IOWA CREDIT UNION Bilingual (English and Spanish) Contact Center Representative in West Des Moines , Iowa Greater Iowa Credit Union is seeking a Bilingual (English and Spanish) Contact...
Consumer Services Specialist (Call Center- start date of 4/7)
- Des Moines, IA
- 10 days ago
- Des Moines, IA
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Des Moines , Iowa We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
Zurich NA Claims Call Center Representative in Des Moines , Iowa Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets...
Remote WorkCall Center Agent PRODUCTION Decorah, IA, US 2025-02-26T18:32:37.184Z Today Requisition ID: 1328 Job Summary: Base Pay + Bonus and commission each month ($1,000-$2,000) Full Time schedule...
As a Sales Development Representative you will be a key contributor to our enterprise wide sales initiative. We are looking for someone with a proven track record and hunger for success in our...
Senior Call Center Representative - Life and Annuities
- Des Moines, IA
- 18 days ago
- Des Moines, IA
- 18 days ago
Infosys McCamish Domain: Life Insurance and Annuities Skill: Customer Service Senior Process Associate - Customer Service In the role of Senior Process Associate, you will be responsible for...
Disaster Relief Call Center Representative at Mass Markets in Job Description POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions...
Temporary Hurricane Contact Center Agent at Mass Markets in Job Description POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
center experience is preferred....
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Iowa
Highest Education Level
Call Center Representatives in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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