Customer Service Manager Jobs in De Soto, IA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager - Water/Wastewater
- Des Moines, IA (21 miles from De Soto, IA)
- 16 hours ago
- Des Moines, IA (21 miles from De Soto, IA)
- 16 hours ago
Job Title - Client Service Manager / Project Manager Location - Minneapolis, Minnesota, Chicago, Illinois, Des Moines, IA, Denver, Colorado Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving...
Job Description Job Title: Customer Service Supervisor Summary The Customer Service Supervisor ensures exceptional service delivery and achieves sales targets. This position requires a dynamic and...
- Des Moines, IA (21 miles from De Soto, IA)
- 6 days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 6 days ago
Principal Financial Group Client Service Manager-NQ in Des Moines , Iowa What You'll Do As a Client Service Manager on our Non-Qualified team you'll partner with retirement plan service...
IT Technical Client Success Manager II
- Des Moines, IA (21 miles from De Soto, IA)
- 7 days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 7 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Des Moines, IA (21 miles from De Soto, IA)
- 7 days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 7 days ago
Job Description Job Title:Account Manager FLSA Status:Exempt Department:Sales Summary The Account Manager is responsible for selling and presenting Varonis' products and services to current and...
- Des Moines, IA (21 miles from De Soto, IA)
- 11 days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 11 days ago
Wilson Language Training Customer Success Manager in Des Moines , Iowa Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Customer Success Manager - Cisco
- Des Moines, IA (21 miles from De Soto, IA)
- 13 days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 13 days ago
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
- Des Moines, IA (21 miles from De Soto, IA)
- 14 days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 14 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Assistant Manager - Customer Service
- Des Moines, IA (21 miles from De Soto, IA)
- 16 days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 16 days ago
Management to monitor real-time adherence and SLAs Own relationship with the client for all call center related activities Analyze and identify process improvements within our team Coach and manage...
Associate Customer Success Manager
- Des Moines, IA (21 miles from De Soto, IA)
- 19 days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 19 days ago
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering...
- Urbandale, IA (21 miles from De Soto, IA)
- 22 days ago
- Urbandale, IA (21 miles from De Soto, IA)
- 22 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
ESOP - Sr. Client Service Manager
- Des Moines, IA (21 miles from De Soto, IA)
- 60+ days ago
- Des Moines, IA (21 miles from De Soto, IA)
- 60+ days ago
What You'll Do As an ESOP Sr. Client Service Manager on our Employee Stock Ownership Plan (ESOP) Administration team, you’ll establish and maintain effective relationships with ESOP clients to...
Remote WorkDemographic Data for De Soto, IA
Moving to De Soto, IA? Find some basic demographic data about De Soto, IA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in De Soto, IA
Highest Education Level
Customer Service Managers in De Soto, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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