Customer Service Manager Jobs in Indiana

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 67 Jobs

Area Customer Care Manager

  • IN
  • 12 hours ago
  • IN
  • 12 hours ago

Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based...

Manager Client Service Management

  • IN
  • 13 hours ago
  • IN
  • 13 hours ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...

Customer Experience Manager

  • Angola, IN
  • 1 day ago
  • Angola, IN
  • 1 day ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Customer Service Manager

  • Indianapolis, IN
  • 1 day ago
  • Indianapolis, IN
  • 1 day ago

Store - INDY-GREENWOOD, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Client service coordinator

  • Indianapolis, IN
  • 1 day ago
  • Indianapolis, IN
  • 1 day ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...

Customer Service Manager

  • Goshen, IN
  • 1 day ago
  • Goshen, IN
  • 1 day ago

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...

Customer Service Lead - Part-Time

  • Speedway, IN
  • 1 day ago
  • Speedway, IN
  • 1 day ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...

Account Manager I - Commercial Treasury Management

  • Indianapolis, IN
  • 2 days ago
  • Indianapolis, IN
  • 2 days ago

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...

Full Time Customer Service Supervisor

  • Mishawaka, IN
  • 2 days ago
  • Mishawaka, IN
  • 2 days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Lead

  • Elkhart, IN
  • 3 days ago
  • Elkhart, IN
  • 3 days ago

Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store....

Customer Service Supervisor

  • Meridian Hills, IN
  • 3 days ago
  • Meridian Hills, IN
  • 3 days ago

Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...

Part Time Customer Service Supervisor

  • Mishawaka, IN
  • 4 days ago
  • Mishawaka, IN
  • 4 days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Supervisor

  • Fishers, IN
  • 5 days ago
  • Fishers, IN
  • 5 days ago

Live call monitoring. Manage Support, Idle Resolution and Business Transfer queues via Webex software. Be available for weekend and evening on call support....

Customer Service Team Lead, Neurodiverse Solutions

  • Indianapolis, IN
  • 6 days ago
  • Indianapolis, IN
  • 6 days ago

Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...

Retail Full Time Customer Service Coordinator

  • Plainfield, IN
  • 6 days ago
  • Plainfield, IN
  • 6 days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Demographic Data for Indiana

Moving to Indiana? Find some basic demographic data about Indiana below.


Local
National
6,785,528
149,918

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Indiana

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Indiana offer the following education background
Bachelor's Degree
37.9%
High School or GED
21.0%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.6%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Indiana
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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