Call Center Representative Jobs in Indiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Clinic - Receptionist - Call Center Representative- MHIN-MG Family Practice
- Bloomington, IN
- 23 hours ago
- Bloomington, IN
- 23 hours ago
Overview At Monroe Medical Group, our dedicated team of professionals is committed to our core values of quality, compassion, and community. Affiliated with Monroe Hospital, Monroe Medical Group...
Call Center Customer Service Representative - Medical (remote)
- Indianapolis, IN
- 1 day ago
- Indianapolis, IN
- 1 day ago
WHO WE ARE: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal,...
Remote WorkThe Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs....
Client Relations Specialist | Utilimaster | Bristol, IN (Main) Regular Employee | Salary Exempt Who we are: At The Shyft Group we are driven to deliver. Proudly the North American leader in...
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkA large banking client is seeking Call Center Representatives to join their team in either the Cincinnati, OH or Greensburg, IN area....
Insight Global Call Center Reps in Greensburg , Indiana Job Description A large banking client is seeking Call Center Representatives to join their team in the Greensburg, IN area....
Job Title: Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs....
Consumer Services Specialist (Call Center- start date of 4/7)
- Indianapolis, IN
- 10 days ago
- Indianapolis, IN
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Indianapolis , Indiana We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Shift: Mon-Fri 3:00 pm - 11:30 pm Location: Community Hospital, Munster, In Job Description: The Call Center Representative/Operator provides basic system-wide telephone support functions for Powers...
Dental Call Center Specialist - Dental Services - Part Time - Days
- Evansville, IN
- 24 days ago
- Evansville, IN
- 24 days ago
Dental Call Center Specialist - Dental Services - Part Time - Days Requisition Number: 91072 Paramount Evansville, Indiana Description REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES This...
Centra Credit Union Contact Center Representative in Columbus , Indiana Full job description Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a...
Dental Call Center Specialist - Dental Services - Part Time - Days
- Evansville, IN
- 29 days ago
- Evansville, IN
- 29 days ago
REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES This role will report directly to the Call Center Team Lead. The role does not support direct reports. POSITION SUMMARY Provide accurate...
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Indiana
Highest Education Level
Call Center Representatives in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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