Call Center Representative Jobs in Indiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Provide regular feedback to leadership on Metronet policies and sales promotions. Inform management about competitive threats and new plans/programs that might impact sales goals....
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state,...
Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely! We are looking for talented bilingual call center survey agents to perform...
Sr Email/Chat Contact Center Representative - Banking Support
- Indianapolis, IN
- 4 days ago
- Indianapolis, IN
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Remote- Inbound Call Center Rep - May 19th Start Department: 5301 - Traveler Support Location:, IN Grand Circle Corporation is hiring REMOTE Traveler Support Counselors to join our May 19th, 2025,...
Remote WorkMortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Dental Call Center Specialist - Dental Services - Part Time - Days
- Evansville, IN
- 7 days ago
- Evansville, IN
- 7 days ago
Dental Call Center Specialist - Dental Services - Part Time - Days ProMedica - 3.2 Evansville, IN Job Details Part-time Estimated: $29.1K - $48.4K a year 23 hours ago Benefits Dental insurance...
.- Take ownership of individual professional development## Required Skills- High School Diploma or GED equivalent- 1 to 3 years experience in call center operations and banking preferred- Customer service...
Job Details: Job Title: Process Executive (CSR) Duration: Long Term Contract Location: Indianapolis, IN Working hours- 40 hours a week Pay Rate - $17.00/Hour on W2 Job Profile Summary Executes...
HRES Contact Center Representative I - REMOTE
- Indianapolis, IN
- 8 days ago
- Indianapolis, IN
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkJob Title: Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs....
BMV Contact Center Representative Date Posted: Apr 1, 2025 Requisition ID: 458947 Location: 100% Remote, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by...
Remote WorkStart your career with Heritage Federal Credit Union! Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members...
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkTransportation Call Center Representative Position Title: Transportation Call Center Representative Salary Range: $11.44-$13.19 Contract Length: 10-month contract Immediate Supervisor: Operations Supervisor...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Indiana
Highest Education Level
Call Center Representatives in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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