Customer Service Manager Jobs in Elkhart, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- South Bend, IN (14 miles from Elkhart, IN)
- 20 days ago
- South Bend, IN (14 miles from Elkhart, IN)
- 20 days ago
Client Services Director Role Summary: The Client Services Director (CSD) is a leadership role responsible for ensuring client satisfaction, retention, and growth by delivering exceptional service...
- Goshen, IN (12 miles from Elkhart, IN)
- 30+ days ago
- Goshen, IN (12 miles from Elkhart, IN)
- 30+ days ago
Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening. Responsibilities Direct, schedule, and monitor...
- Middlebury, IN (14 miles from Elkhart, IN)
- 90+ days ago
- Middlebury, IN (14 miles from Elkhart, IN)
- 90+ days ago
The Account Manager develops, maintains and nurtures our customer relationships. They ensure each customer interaction receives excellent care, from sales prospecting and consultation through trip...
Demographic Data for Elkhart, IN
Moving to Elkhart, IN? Find some basic demographic data about Elkhart, IN below.
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Salary for Customer Service Manager Jobs in Elkhart, IN
Highest Education Level
Customer Service Managers in Elkhart, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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