Customer Service Manager Jobs in Joliet, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Oakbrook - Oakbrook,IL
- Oak Brook, IL (23 miles from Joliet, IL)
- 1 day ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 1 day ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Palos Heights, IL (23 miles from Joliet, IL)
- 1 day ago
- Palos Heights, IL (23 miles from Joliet, IL)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Part Time Customer Experience Manager
- Bolingbrook, IL (13 miles from Joliet, IL)
- 3 days ago
- Bolingbrook, IL (13 miles from Joliet, IL)
- 3 days ago
Store - CHI-BOLINGBROOK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Geneva, IL (24 miles from Joliet, IL)
- 4 days ago
- Geneva, IL (24 miles from Joliet, IL)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
District Customer Service Manager
- Geneva, IL (24 miles from Joliet, IL)
- 4 days ago
- Geneva, IL (24 miles from Joliet, IL)
- 4 days ago
Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to...
- Naperville, IL (16 miles from Joliet, IL)
- 6 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 6 days ago
Customer Service Manager Location: Naperville, IL (Hybrid) Salary: $80,000-$97,000 LHH Recruitment Solutions is currently seeking a Customer Service Manager to join our client's organization in the...
Home Delivery Customer Service Coordinator
- Naperville, IL (16 miles from Joliet, IL)
- 6 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 6 days ago
We at Crate and Barrel want to ensure we help our customers love how they live in the moments that matter. At our Distribution Centers, we begin to instill that feeling with every package we...
Personal Lines Client Service Manager
- Hinsdale, IL (23 miles from Joliet, IL)
- 7 days ago
- Hinsdale, IL (23 miles from Joliet, IL)
- 7 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Orland Hills, IL (23 miles from Joliet, IL)
- 8 days ago
- Orland Hills, IL (23 miles from Joliet, IL)
- 8 days ago
TJ Maxx Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de decouverte et d'accomplissement. Vous ferez partie d'une equipe dynamique qui prone la diversite, encourage...
Customer Care Manager [Home Care]
- Wheaton, IL (22 miles from Joliet, IL)
- 9 days ago
- Wheaton, IL (22 miles from Joliet, IL)
- 9 days ago
Do You Have Flexibility and Good Time Management Skills? Immediately Hiring in Wheaton, Illinois! - Before You Apply! Do You Qualify? * You have at least 2 years of Experience as a Scheduling...
- Tinley Park, IL (20 miles from Joliet, IL)
- 9 days ago
- Tinley Park, IL (20 miles from Joliet, IL)
- 9 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Customer Service Supervisor
- Bolingbrook, IL (13 miles from Joliet, IL)
- 14 days ago
- Bolingbrook, IL (13 miles from Joliet, IL)
- 14 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Oak Brook, IL (23 miles from Joliet, IL)
- 14 days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 14 days ago
Although this position does not have direct reports, it requires close collaboration with Customer Service Managers, Supervisors, and cross-functional teams to implement best practices, streamline processes...
Project Manager - Customer Support Manager
- Bolingbrook, IL (13 miles from Joliet, IL)
- 24 days ago
- Bolingbrook, IL (13 miles from Joliet, IL)
- 24 days ago
Overview This position works directly with the Installation Manager to ensure timely completion of assigned projects and customer satisfaction. Responsible for the project management of all...
- Geneva, IL (24 miles from Joliet, IL)
- 24 days ago
- Geneva, IL (24 miles from Joliet, IL)
- 24 days ago
Store - CHI-GENEVA, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
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Salary for Customer Service Manager Jobs in Joliet, IL
Highest Education Level
Customer Service Managers in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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