Call Center Representative Jobs in Joliet, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Oak Brook, IL (23 miles from Joliet, IL)
- 15 days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 15 days ago
Contact Center Representative Location Oak Brook, Illinois Internal Applicants must apply by 7/15 SUMMARY The primary responsibility of the Member Contact Center Representative is to act as...
- Oak Brook, IL (23 miles from Joliet, IL)
- 20 days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 20 days ago
If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such as...
Contact (Call) Center Representative
- Aurora, IL (17 miles from Joliet, IL)
- 24 days ago
- Aurora, IL (17 miles from Joliet, IL)
- 24 days ago
We're currently looking for our newest Contact (Call) Center Representatives! No late evenings, Sundays, or major holidays required....
- Bolingbrook, IL (13 miles from Joliet, IL)
- 28 days ago
- Bolingbrook, IL (13 miles from Joliet, IL)
- 28 days ago
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
Digital Banking Call Center Representative
- Worth, IL (24 miles from Joliet, IL)
- 30+ days ago
- Worth, IL (24 miles from Joliet, IL)
- 30+ days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Worth, IL (24 miles from Joliet, IL)
- 30+ days ago
- Worth, IL (24 miles from Joliet, IL)
- 30+ days ago
Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...
ULINE- Call Center Representative
- Burr Ridge, IL (20 miles from Joliet, IL)
- 30+ days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 30+ days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
- Naperville, IL (16 miles from Joliet, IL)
- 60+ days ago
- Naperville, IL (16 miles from Joliet, IL)
- 60+ days ago
Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Joliet, IL
Highest Education Level
Call Center Representatives in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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