Call Center Representative Jobs in Joliet, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (Support Services)
- Wheaton, IL (22 miles from Joliet, IL)
- 2 days ago
- Wheaton, IL (22 miles from Joliet, IL)
- 2 days ago
About Wheaton Eye Clinic Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the...
- Burr Ridge, IL (20 miles from Joliet, IL)
- 7 days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 7 days ago
About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...
- Oak Brook, IL (23 miles from Joliet, IL)
- 8 days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 8 days ago
Contact Center Representative Location Oak Brook, Illinois Internal candidates apply by March 7, 2025 INTRODUCTION The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and...
Call Center Representative - KBI
- Plainfield, IL (2 miles from Joliet, IL)
- 9 days ago
- Plainfield, IL (2 miles from Joliet, IL)
- 9 days ago
KBI - Call Center Representative At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet....
Call Center Agent - Full-Time - Monday-Thursday
- Aurora, IL (17 miles from Joliet, IL)
- 11 days ago
- Aurora, IL (17 miles from Joliet, IL)
- 11 days ago
Total Rewards Package Compensation The target salary for this position is $16.00 per hour. The target salary is based on internal averages....
Call Center Agent - Part-Time - Mon 3pm-8pm, Tuesd
- Aurora, IL (17 miles from Joliet, IL)
- 11 days ago
- Aurora, IL (17 miles from Joliet, IL)
- 11 days ago
at Heartland Blood Centers in Aurora, Illinois, United States Job Description Call Center Agent - Part-Time - Mon 3pm-8pm, Tuesday 10am-2:30pm, Wednesday 3pm-8pm, Thursday 3pm-8pm, Rotating each...
Claims Call Center Representative
- Naperville, IL (16 miles from Joliet, IL)
- 15 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 15 days ago
For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases....
Remote Work- Naperville, IL (16 miles from Joliet, IL)
- 16 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 16 days ago
Center Representative Accounting & Finance $ 21.75 / Hour location_on Naperville, Illinois work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...
- Naperville, IL (16 miles from Joliet, IL)
- 16 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 16 days ago
Call Center Representative Naperville, IL Order: 4801786 Order Type : Assignment Employee Job Title: Call Center Representative Location: Naperville, IL- Onsite Contract Opportunity- 35 hours per week...
Call Center Representative - Window Works/Miracle
- Bolingbrook, IL (13 miles from Joliet, IL)
- 30+ days ago
- Bolingbrook, IL (13 miles from Joliet, IL)
- 30+ days ago
At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...
- Wheaton, IL (22 miles from Joliet, IL)
- 45+ days ago
- Wheaton, IL (22 miles from Joliet, IL)
- 45+ days ago
We are excited to offer the opportunity to join our team within Crisis Services as a 988 Call Center Specialist. Crisis Services is in the newest building on the DuPage County Campus in Wheaton...
988 Call Center Specialist - Overnight Shift
- Wheaton, IL (22 miles from Joliet, IL)
- 90+ days ago
- Wheaton, IL (22 miles from Joliet, IL)
- 90+ days ago
We Are Expanding Our Program! We are excited to offer the opportunity to join our team within Crisis Services. Crisis Services is located in the newest building on the DuPage County Campus in...
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Joliet, IL
Highest Education Level
Call Center Representatives in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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