Customer Service Manager Jobs in Honolulu, HI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
This position reports to the SOCC Senior Customer Service Manager....
Client Services Manager BAYADA Home Health Care - 3.8 Honolulu, HI Job Details Up to $48,000 a year 9 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Mililani, HI (11 miles from Honolulu, HI)
- 9 days ago
- Mililani, HI (11 miles from Honolulu, HI)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
terminology and policy, HARRIET, HCPCS codes, group benefits, complex pharmacy claim workflow (including claim adjudication of claim processing and/or rejections) LICENSES or CERTIFICATIONS Required...
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Hawaii. The Client Services Manager plays a vital role in developing client...
RELX INC Account Manager GME in Honolulu , Hawaii Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that...
Datavant Client Success Manager in Honolulu , Hawaii Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by...
Full-time, Agriculture Customer Service Coordinator Location: Iwilei Industry: Agriculture Schedule: Monday through Friday from 7:30am to 4:30pm Pay: $22.00 per hour *Candidates must be in state...
Part-time, Customer Service Coordinator Location: Honolulu Industry: Insurance Schedule: Monday through Friday from 9:00 AM - 1:00 PM (4 hours per day) Pay: $18.00 - $20.00 per hour (depending on...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Pearl City, HI (8 miles from Honolulu, HI)
- 30+ days ago
- Pearl City, HI (8 miles from Honolulu, HI)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Company: Marsh Description: We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. The Client...
Demographic Data for Honolulu, HI
Moving to Honolulu, HI? Find some basic demographic data about Honolulu, HI below.
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Salary for Customer Service Manager Jobs in Honolulu, HI
Highest Education Level
Customer Service Managers in Honolulu, HI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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