Call Center Representative Jobs in Honolulu, HI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Pearl City, HI (8 miles from Honolulu, HI)
- 17 hours ago
- Pearl City, HI (8 miles from Honolulu, HI)
- 17 hours ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Consumer Services Specialist (Call Center- start date of 4/7)
- Honolulu, HI
- 11 days ago
- Honolulu, HI
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Honolulu , Hawaii We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
Autism Services - Medical Call Center Customer Service Rep
- Honolulu, HI
- 12 days ago
- Honolulu, HI
- 12 days ago
Must reside in Hawaii to apply for this position Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans,...
Call Center Agent job in Honolulu, HI, click on Apply Now!
- Honolulu, HI
- 30+ days ago
- Honolulu, HI
- 30+ days ago
Call Center Agent job in Honolulu, HI, click on Now! Call Center & Customer Service $ 13 - $ 16 / Hour location_on Honolulu, Hawaii work_outline Contract/Temporary FOR JOB favorite_border JOB ON...
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Hybrid Call Center Representative (217678-04) #OFFICE_INDEED A local utility company is looking for customer service driven individuals to assist their customer relations department....
Why do Team Members Like Working for us? We offer an excellent benefits package to our full-time Team Members that include: Pay Range: $33.65 per hour Benefits on day one Daily Pay - get your...
Demographic Data for Honolulu, HI
Moving to Honolulu, HI? Find some basic demographic data about Honolulu, HI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Honolulu, HI
Highest Education Level
Call Center Representatives in Honolulu, HI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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