Customer Service Manager Jobs in Newnan, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
The Customer Service Manager builds positive, interactive relationships with McLane’s customers from the restaurant level to corporate home office....
- Peachtree City, GA (16 miles from Newnan, GA)
- 3 days ago
- Peachtree City, GA (16 miles from Newnan, GA)
- 3 days ago
Overview of the Position The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines Essential Duties and Responsibilities: Establish...
Global manufacturing company seeking Customer Service/Admin Specialist for their growing US location! If you excel in a fast-paced, multi-focus environment, this may be the opportunity for you!...
- Sharpsburg, GA (12 miles from Newnan, GA)
- 29 days ago
- Sharpsburg, GA (12 miles from Newnan, GA)
- 29 days ago
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
- Peachtree City, GA (16 miles from Newnan, GA)
- 30+ days ago
- Peachtree City, GA (16 miles from Newnan, GA)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Demographic Data for Newnan, GA
Moving to Newnan, GA? Find some basic demographic data about Newnan, GA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Newnan, GA
Highest Education Level
Customer Service Managers in Newnan, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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