Customer Service Manager Jobs in Kennesaw, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director, SaaS Customer Success Manager Technology Multiple Locations
- Atlanta, GA (23 miles from Kennesaw, GA)
- 16 hours ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
Manager, Customer Support, Xplor Growth
- Atlanta, GA (23 miles from Kennesaw, GA)
- 16 hours ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 16 hours ago
Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive...
Remote Work- Atlanta, GA (23 miles from Kennesaw, GA)
- 1 day ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 1 day ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
Regional Customer Experience Manager
- Atlanta, GA (23 miles from Kennesaw, GA)
- 1 day ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 1 day ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
Customer Success Manager - United States
- Atlanta, GA (23 miles from Kennesaw, GA)
- 1 day ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 1 day ago
Customer Success Manager - United States JumpCloud - 2.6 Atlanta, GA Job Details Full-time $115,000 - $140,000 a year 11 hours ago Benefits Health savings account Disability insurance Health...
Remote WorkCustomer Experience Manager - Victoria's Secret - Town Center at Cobb - Kennesaw, GA
- Kennesaw, GA
- 2 days ago
- Kennesaw, GA
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Experience Manager - Victoria's Secret - Cumberland - Atlanta, GA
- Atlanta, GA (23 miles from Kennesaw, GA)
- 2 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Success Manager - CloudHealth
- Alpharetta, GA (18 miles from Kennesaw, GA)
- 2 days ago
- Alpharetta, GA (18 miles from Kennesaw, GA)
- 2 days ago
Customer Success Manager - CloudHealth Job Description: Are you passionate about maintaining and growing CloudHealth customer relationships? Arrow is looking for a Customer Success Manager who...
- Atlanta, GA (23 miles from Kennesaw, GA)
- 2 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 2 days ago
Store - ATL-ALPHARETTA, GA This position is a PT Evening Closing Manager. Candidates should be able to close a minimum of 4 evenings each week and focus on delivering a customer centric shopping...
- Atlanta, GA (23 miles from Kennesaw, GA)
- 3 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 3 days ago
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology...
PT Customer Experience Manager
- Marietta, GA (6 miles from Kennesaw, GA)
- 3 days ago
- Marietta, GA (6 miles from Kennesaw, GA)
- 3 days ago
Store - ATL-MARIETTA, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Services Manager - Assistant Property Manager
- Atlanta, GA (23 miles from Kennesaw, GA)
- 4 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 4 days ago
Client Services Manager - Assistant Manager Pay range: $24/hour How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism...
IT Technical Client Success Manager II
- Atlanta, GA (23 miles from Kennesaw, GA)
- 5 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 5 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Atlanta, GA (23 miles from Kennesaw, GA)
- 5 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 5 days ago
Process Lead Location for this position is Atlanta, GA. (Hybrid) Infosys McCamish - Process Lead - BPM As a Process Lead, you will monitor incoming work requests for instruction accuracy and...
Manager, Customer Support (H/F)
- Atlanta, GA (23 miles from Kennesaw, GA)
- 5 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 5 days ago
Manager, Customer Support (H/F) (M/F) SAFRAN CABIN INC. Atlanta - USA Permanent contract hier SAFRAN CABIN INC. recruits : Safran est un groupe international de haute technologie operant dans les...
Demographic Data for Kennesaw, GA
Moving to Kennesaw, GA? Find some basic demographic data about Kennesaw, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Kennesaw, GA
Highest Education Level
Customer Service Managers in Kennesaw, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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