Customer Service Manager Jobs in Tampa, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Advanced Systems Inc. of Suncoast
- Tampa, FL (5 miles from Tampa, FL)
- 3 days ago
- Advanced Systems Inc. of Suncoast
- Tampa, FL (5 miles from Tampa, FL)
- 3 days ago
CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkSlide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award...
Requisition Number: 198706 Job Description Cintas is seeking a Customer Relationship Manager L1 to serve as a liaison between Cintas customers, sales and all business units. Responsibilities...
Customer Experience Manager - Contractor- Philippines (2025)
- Tampa, FL
- 3 days ago
- Tampa, FL
- 3 days ago
Who We Are: Lavu is a rapidly growing scale-up in the SaaS and Payments industry, dedicated to revolutionizing the restaurant industry. We are seeking an exceptional Customer Experience Manager...
Work From Home Customer Service Coordinator - High Value Specialty Servicing
- Tampa, FL
- 4 days ago
- Tampa, FL
- 4 days ago
Work From Home Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One...
Remote WorkCustomer Service Lead o Supervisor - Job Description Job description *Roofing Supply Industry Are you passionate about customer service, sales and teamwork? We are seeking a dedicated and...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage...
General information Job Title Breeze Customer Service Supervisor/ FT/ TPA Date Monday, April 7, 2025 State Florida City Tampa Base Pay Rate: $ 21.00 Full/Part Time Full Time Exempt or Non-Exempt...
IRC64640 Customer Service Supervisor
- Saint Petersburg, FL (16 miles from Tampa, FL)
- 6 days ago
- Saint Petersburg, FL (16 miles from Tampa, FL)
- 6 days ago
This is very important supervisory work directing the activities of parking citation and parking permit customer service employees and contact work (public and internally) resolving complex...
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
Client Success Manager (St Pete - On-Site)
- Saint Petersburg, FL (16 miles from Tampa, FL)
- 10 days ago
- Saint Petersburg, FL (16 miles from Tampa, FL)
- 10 days ago
Financial services firm is seeking a Client Success Manager to focus on Wealth Management Technology projects. Client is located in Downtown St. Petersburg, this role is on-site everyday....
- Clearwater, FL (19 miles from Tampa, FL)
- 11 days ago
- Clearwater, FL (19 miles from Tampa, FL)
- 11 days ago
What you'll do WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you....
Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile...
Demographic Data for Tampa, FL
Moving to Tampa, FL? Find some basic demographic data about Tampa, FL below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Tampa, FL
Highest Education Level
Customer Service Managers in Tampa, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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