Call Center Representative Jobs in Tampa, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Outbound Call Center Representative
- Tarpon Springs, FL (19 miles from Tampa, FL)
- 1 day ago
- Tarpon Springs, FL (19 miles from Tampa, FL)
- 1 day ago
Outbound Call Center Representative Location Tarpon Springs, FLORIDA, USCategory Customer Service/Call Center 03/05/2025 As an Outbound B2B Call Center Representative, you will play a crucial role in...
Full-Time Associate Call Center Representative
- Clearwater, FL (19 miles from Tampa, FL)
- 1 day ago
- Clearwater, FL (19 miles from Tampa, FL)
- 1 day ago
The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs....
Call Center - Customer Service Representative
- Brandon, FL (10 miles from Tampa, FL)
- 1 day ago
- Brandon, FL (10 miles from Tampa, FL)
- 1 day ago
POSITION TITLE: CALL CENTER REPRESENTATIVE...
- Riverview, FL (11 miles from Tampa, FL)
- 9 days ago
- Riverview, FL (11 miles from Tampa, FL)
- 9 days ago
Cellular Sales Call Center Representative Customer Service | Business Development Are you determined to grow your job into a career, in a fast-paced thriving environment?...
bilingual Customer Service Representative Location: Tampa, FL Salary: $18/hr Job Type: Full-Time Schedule: Monday – Friday (Overtime required during hurricanes) Requirements: Must be bilingual...
Nutrition Call Center Representative
- Saint Petersburg, FL (16 miles from Tampa, FL)
- 21 days ago
- Saint Petersburg, FL (16 miles from Tampa, FL)
- 21 days ago
As a(an) Nutrition Call Center Representative with HealthTrust Supply Chain you can be a part of an organization that is devoted to giving back!...
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Spanish Tolling Call Center Representative (Entry-Level)
- Tampa, FL
- 45+ days ago
- Tampa, FL
- 45+ days ago
LOCATION Tampa, FL POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
Health Insurance Call Center Representative
- Clearwater, FL (19 miles from Tampa, FL)
- 45+ days ago
- Clearwater, FL (19 miles from Tampa, FL)
- 45+ days ago
About Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Tampa, FL
- 45+ days ago
- Tampa, FL
- 45+ days ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
center experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Supervisory Responsibilities N/A...
Pharmacy Support Technician (Experience Required) Remote Call Center Rep
- St Petersburg, FL (16 miles from Tampa, FL)
- 60+ days ago
- St Petersburg, FL (16 miles from Tampa, FL)
- 60+ days ago
Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection...
Remote WorkLOCATION Tampa, FL JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Bilingual Contact Center Representative (Full-Time & Part-Time)
- Tampa, FL
- 60+ days ago
- Tampa, FL
- 60+ days ago
Call Center Representatives professionally manage a variety of accounts, taking inbound requests and making outbound calls on behalf of some of the most recognized brands in the world....
Demographic Data for Tampa, FL
Moving to Tampa, FL? Find some basic demographic data about Tampa, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tampa, FL
Highest Education Level
Call Center Representatives in Tampa, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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