Customer Service Manager Jobs in Miami, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Miami Beach, FL (3 miles from Miami, FL)
- 11 hours ago
- Miami Beach, FL (3 miles from Miami, FL)
- 11 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- North Miami, FL (8 miles from Miami, FL)
- 1 day ago
- North Miami, FL (8 miles from Miami, FL)
- 1 day ago
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
Customer Experience Manager - Victoria's Secret - Aventura - Aventura, FL
- Aventura, FL (12 miles from Miami, FL)
- 5 days ago
- Aventura, FL (12 miles from Miami, FL)
- 5 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Experience Manager - Victoria's Secret - Pembroke Lakes - Pembroke Pines, FL
- Pembroke Pines, FL (15 miles from Miami, FL)
- 5 days ago
- Pembroke Pines, FL (15 miles from Miami, FL)
- 5 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
We are looking for a dynamic, high-energy, self-starter, who lives and breathes customer service. This candidate will be ready to support both event organizers and their participants and answer...
Customer Service Lead - Part-Time
- Davie, FL (21 miles from Miami, FL)
- 11 days ago
- Davie, FL (21 miles from Miami, FL)
- 11 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Store - MIA-BEACON LAKES, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") at our Fontainebleau location drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Miami Beach, FL (3 miles from Miami, FL)
- 13 days ago
- Miami Beach, FL (3 miles from Miami, FL)
- 13 days ago
Customer Experience Manager Five Below - 3.3 Miami Beach, FL Job Details Full-time Estimated: $31.4K - $35.9K a year 1 hour ago Qualifications Management Customer service Mid-level High school...
Customer Relationship Manager L2
- Miramar, FL (15 miles from Miami, FL)
- 14 days ago
- Miramar, FL (15 miles from Miami, FL)
- 14 days ago
Requisition Number: 198002 Job Description Cintas is seeking a Customer Relationship Manager L2 to serve as a liaison between Cintas customers, sales and all business units. Responsibilities...
Client Services Manager, Tennis
- Coral Gables, FL (5 miles from Miami, FL)
- 15 days ago
- Coral Gables, FL (5 miles from Miami, FL)
- 15 days ago
Client Services Manager, Tennis Client Services Manager, Tennis locations FL-Coral Gables time type Full time posted on Posted Today job requisition id JR25092 Who We Are: IMG is a global leader...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
About the COOL company At the COOL company, we believe in creating a win-win environment where everyone benefits. We are committed to ensuring users, publishers, franchisees, and advertisers all...
- Doral, FL (6 miles from Miami, FL)
- 16 days ago
- Doral, FL (6 miles from Miami, FL)
- 16 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Live and exemplify the...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Miami, FL
Highest Education Level
Customer Service Managers in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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