Customer Service Manager Jobs in Miami, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Doral, FL (6 miles from Miami, FL)
- 12 hours ago
- Doral, FL (6 miles from Miami, FL)
- 12 hours ago
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Customer Service Representative is responsible for providing...
Director, SaaS Customer Success Manager Technology Multiple Locations
- Miami, FL
- 13 hours ago
- Miami, FL
- 13 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 3 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 3 days ago
Job Description: The Customer Service Manager is responsible for leading and directing the day-to-day Customer service operation and the Customer service personnel....
- Miramar, FL (17 miles from Miami, FL)
- 3 days ago
- Miramar, FL (17 miles from Miami, FL)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Cutler Bay, FL (14 miles from Miami, FL)
- 6 days ago
- Cutler Bay, FL (14 miles from Miami, FL)
- 6 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior...
Field Customer Success Manager II, SMB - Dedicated - Miami, FL
- Miami, FL
- 7 days ago
- Miami, FL
- 7 days ago
Field Customer Success Manager II - SMB Dedicated Location: Miami, FL - Field based role. Maximum of 1 hour commute if located slightly outside of Miami, FL. Toast is driven by building the...
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Service Lead - Part-Time
- Pembroke Pines, FL (15 miles from Miami, FL)
- 8 days ago
- Pembroke Pines, FL (15 miles from Miami, FL)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Coordinator - 005216
- Coral Gables, FL (5 miles from Miami, FL)
- 9 days ago
- Coral Gables, FL (5 miles from Miami, FL)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Associate Client Service Manager
- Pinecrest, FL (9 miles from Miami, FL)
- 12 days ago
- Pinecrest, FL (9 miles from Miami, FL)
- 12 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
French Speaking-Supervisor - Customer Care
- Davie, FL (21 miles from Miami, FL)
- 13 days ago
- Davie, FL (21 miles from Miami, FL)
- 13 days ago
The Team Leader will serve as shift manager, managing a shift of agents from multiple teams in order to meet service level goals using real-time call center management techniques inherent in the new...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 14 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 14 days ago
At Applied Maintenance Supplies and Solutions (MSS), the Account Manager role has an immediate impact on our customers, on our company performance, and on personal earnings. We'll ensure that you...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Miami, FL
Highest Education Level
Customer Service Managers in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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