Call Center Representative Jobs in Miami, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL (23 miles from Miami, FL)
- 8 days ago
- Friedman Dental Group
- Plantation, FL (23 miles from Miami, FL)
- 8 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
Additional Information Part Time, Pay: $19/hour Job Number 24218647 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami,...
Req ID: 314114 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
- Plantation, FL (24 miles from Miami, FL)
- 2 days ago
- Plantation, FL (24 miles from Miami, FL)
- 2 days ago
Bilingual ( English and Spanish) Representatives for our client in Plantation, FL. This position requires you to have great customer service and empathy. Location: Plantation, FL Hours: Must be...
$18 Onsite Temp to Perm Bilingual Call Center Rep (Spanish & English Speaking)
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 2 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 2 days ago
Center experience with the same company High School diploma Goal-driven and detail oriented...
Call Center Representative-Pharmacy Technician (ONSITE)
- Miramar, FL (15 miles from Miami, FL)
- 2 days ago
- Miramar, FL (15 miles from Miami, FL)
- 2 days ago
Basic Qualifications High School Diploma or GED. Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between...
$16/HR. Remote Medical Call Center Rep- (Fort Lauderdale, FL)
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 3 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 3 days ago
Working with carriers to ensure coverage of medication on behalf of the patient Job Requirements: Must have 1 year or more of recent call center experience....
Patient Navigation Representative for Call Center
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 3 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 3 days ago
Employment Type: Full time Shift: Day Shift Description: Exhibits proficiency in all aspects of scheduling Registers outpatients by obtaining necessary, accurate financial and demographic...
call center experience Excellent communication skills Microsoft Office proficient Description Purpose of position: Remote role as the primary contact for families....
Remote WorkThis is specialized, paraprofessional customer service centric work responsible for supervising, monitoring, managing, supporting and assisting in all Client Support Services functions. An...
Description Job Overview Within Wind Creek, the Teleservices Agent is the first point of contact and sets the tone for all guest experiences. The Teleservices Agent works in a digital omni channel...
REQUIRED - As part of the application process, watch the following video link before applying: Customer Care Associate About Us El Dorado Furniture was established in South Florida in 1967, El...
Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!...
Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)
- Miami, FL
- 9 days ago
- Miami, FL
- 9 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote Work- Hollywood, FL (17 miles from Miami, FL)
- 14 days ago
- Hollywood, FL (17 miles from Miami, FL)
- 14 days ago
Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Miami, FL
Highest Education Level
Call Center Representatives in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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