Customer Service Manager Jobs in Fort Myers, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Requisition ID: 62724 Title: Customer Service Coordinator I Division: Arthrex, Inc. (US01) Location: ALC-INC- Fort Myers FL (US09) Arthrex Inc. is hiring a Customer Service Coordinator I to work...
Customer Service Coordinator I
- Fort Myers, FL (5 miles from Fort Myers, FL)
- 7 days ago
- Fort Myers, FL (5 miles from Fort Myers, FL)
- 7 days ago
Requisition ID: 62724 Title: Customer Service Coordinator I Division: Arthrex, Inc. (US01) Location: ALC-INC- Fort Myers FL (US09) Arthrex Inc. is hiring a Customer Service Coordinator I to work...
- Estero, FL (18 miles from Fort Myers, FL)
- 11 days ago
- Estero, FL (18 miles from Fort Myers, FL)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment....
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment....
Communicate and collaborate with Loaner Customer Service manager and supervisor when important loaner issues arise....
Client Success Manager (Fluent Portuguese Required)
- Fort Myers, FL
- 60+ days ago
- Fort Myers, FL
- 60+ days ago
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment....
Job Details Job Location : Chicos - Fort Myers, FL Salary Range : Undisclosed Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive...
Customer Service Supervisor/Human Resources Recruitment Coordinator
- Bonita Springs, FL (21 miles from Fort Myers, FL)
- 30+ days ago
- Bonita Springs, FL (21 miles from Fort Myers, FL)
- 30+ days ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
Demographic Data for Fort Myers, FL
Moving to Fort Myers, FL? Find some basic demographic data about Fort Myers, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fort Myers, FL
Highest Education Level
Customer Service Managers in Fort Myers, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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