Call Center Representative Jobs in Fort Myers, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Job Summary The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers....
Call Center Associate Work from Home $37-$40/HR + Bonuses
- Fort Myers, FL
- 5 days ago
- Fort Myers, FL
- 5 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote Workcenter experience...
- Bonita Springs, FL (21 miles from Fort Myers, FL)
- 9 days ago
- Bonita Springs, FL (21 miles from Fort Myers, FL)
- 9 days ago
Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL....
Customer Relations Associate Department: Customer Relations Employment Type: Full Time Location: US - Florida - Fort Myers Reporting To: Brian Sibert Description Join Our Team as a Customer...
Previous Call Center Experience, preferably in Healthcare. Experience in a medical or dental setting a plus. Prior experience with Electronic Health Records a plus....
Demographic Data for Fort Myers, FL
Moving to Fort Myers, FL? Find some basic demographic data about Fort Myers, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fort Myers, FL
Highest Education Level
Call Center Representatives in Fort Myers, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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