Customer Service Manager Jobs in Delray Beach, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Association Banking Customer Success Manager
- Palm Beach Gardens, FL (24 miles from Delray Beach, FL)
- 1 hour ago
- Palm Beach Gardens, FL (24 miles from Delray Beach, FL)
- 1 hour ago
Association Banking Operations Manager United Community is seeking a highly skilled Association Banking Operations Manager. In this role, you will oversee the operational aspects of the...
Client Service Manager - Water Resources
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 14 hours ago
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 14 hours ago
Job Title - Client Service Manager - Water Resources Location - Minneapolis, Minnesota, West Palm Beach Florida Job Type - Hybrid, Onsite ABOUT STANLEY CONSULTANTS Improving Lives Since 1913....
Part time Customer Experience Manager
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 1 day ago
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 1 day ago
Store - FT LAUD-CORAL SPRINGS, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Title: Client Services Coordinator Reports to: Director of Client Services Location: Delray Beach, FL Schedule: Full-Time | Onsite | Exempt COMPANY SUMMARY Pero Family Farms is a market share...
Title: Client Services Manager Reports to: Director of Client Services Location: Delray Beach, FL Schedule: Full-Time | Onsite | Exempt COMPANY SUMMARY Pero Family Farms is a market share leader...
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 2 days ago
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 2 days ago
We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...
- Fort Lauderdale, FL (23 miles from Delray Beach, FL)
- 3 days ago
- Fort Lauderdale, FL (23 miles from Delray Beach, FL)
- 3 days ago
Job Description: The Customer Service Manager is responsible for leading and directing the day-to-day Customer service operation and the Customer service personnel....
Customer Experience Manager - 6051
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 3 days ago
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 6 days ago
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 6 days ago
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since...
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 6 days ago
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 6 days ago
ModMed is hiring a driven Customer Success Manager to join our positive, passionate, and high-performing Customer Success team focused on collaborating with leadership and teams across the...
Associate Manager, Customer Care, Redi Carpet
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 12 days ago
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 12 days ago
Job Summary Responsible for the inbound Contact Centers in a small team setting. Maximizes the contact center operations through knowledge of contact center management tools. Responsible for team...
Client Service Coordinator- Part Time
- Royal Palm Beach, FL (19 miles from Delray Beach, FL)
- 12 days ago
- Royal Palm Beach, FL (19 miles from Delray Beach, FL)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Delray Beach, FL
- 13 days ago
- Delray Beach, FL
- 13 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Omni Channel Customer Service Manager
- Pompano Beach, FL (15 miles from Delray Beach, FL)
- 13 days ago
- Pompano Beach, FL (15 miles from Delray Beach, FL)
- 13 days ago
Experience with customer service management tools (e.g., Zendesk, Salesforce, or similar platforms) is a plus....
Customer Experience Manager - 918
- Deerfield Beach, FL (10 miles from Delray Beach, FL)
- 14 days ago
- Deerfield Beach, FL (10 miles from Delray Beach, FL)
- 14 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Delray Beach, FL
Moving to Delray Beach, FL? Find some basic demographic data about Delray Beach, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Delray Beach, FL
Highest Education Level
Customer Service Managers in Delray Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »