Call Center Representative Jobs in Delray Beach, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Dental Call Center Representative
- Sage Dental
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 1 day ago
- Sage Dental
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 1 day ago
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and...
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 16 days ago
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 16 days ago
Call Center Representative Ultimate Staffing Services - 3.8 West Palm Beach, FL Job Details Full-time $15 - $16 an hour 1 day ago Qualifications Call center High school diploma or GED Communication...
Outbound Call Center Representative (On-Site) Ship A Car Inc.
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 18 days ago
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 18 days ago
un Outbound Call Center Representative (On-Site) - Ship A Car Inc....
CENTER EXPERIENCE IN A B2B ENVIORNMENT....
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 25 days ago
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 25 days ago
Starting Rate at $17.00 per hour Must possess a minimum of one (1) year of experience in a technical support role or equivalent experience Two (2) Year previous call center experience required RESPONSIBILITIES...
Bilingual Call Center Collections Representative
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 60+ days ago
- Boca Raton, FL (6 miles from Delray Beach, FL)
- 60+ days ago
We provide a robust training program to prepare call center representatives to immediately handle calls and provide a professional customer experience. This position is not remote....
Call Center Specialist - Connected Drive
- Fort Lauderdale, FL (23 miles from Delray Beach, FL)
- 60+ days ago
- Fort Lauderdale, FL (23 miles from Delray Beach, FL)
- 60+ days ago
Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at...
Call Center Specialist - Connected Drive
- Fort Lauderdale, FL (19 miles from Delray Beach, FL)
- 60+ days ago
- Fort Lauderdale, FL (19 miles from Delray Beach, FL)
- 60+ days ago
Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at...
CENTER EXPERIENCE IN A B2B ENVIORNMENT....
Demographic Data for Delray Beach, FL
Moving to Delray Beach, FL? Find some basic demographic data about Delray Beach, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Delray Beach, FL
Highest Education Level
Call Center Representatives in Delray Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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