Customer Service Manager Jobs in Boca Raton, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Moving Admin / Customer Service And Retention
- Pompano Beach, FL (8 miles from Boca Raton, FL)
- 1 day ago
- Pompano Beach, FL (8 miles from Boca Raton, FL)
- 1 day ago
Moving Industry Join Our Growing Team! Customer Service Representative Compensation: Competitive, based on experience. Are you an experienced Customer Service Representative with a background in...
Store - Palm Beach-Boca Raton, FL (East) Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Sr Customer Experience Manager
- Deerfield Beach, FL (3 miles from Boca Raton, FL)
- 7 days ago
- Deerfield Beach, FL (3 miles from Boca Raton, FL)
- 7 days ago
The CX Sr. Manager is responsible for managing and overseeing the administrative aspects of the sales process within the company. This role is also pivotal in shaping how customers perceive the...
Lead Account Manager, Client Services
- Pompano Beach, FL (8 miles from Boca Raton, FL)
- 10 days ago
- Pompano Beach, FL (8 miles from Boca Raton, FL)
- 10 days ago
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
Are you passionate about providing exceptional customer service and administrative support? Ameriprise is seeking a Client Service Coordinator to support branch activities, as well as provide...
- Lauderhill, FL (15 miles from Boca Raton, FL)
- 10 days ago
- Lauderhill, FL (15 miles from Boca Raton, FL)
- 10 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- West Palm Beach, FL (24 miles from Boca Raton, FL)
- 10 days ago
- West Palm Beach, FL (24 miles from Boca Raton, FL)
- 10 days ago
Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute...
Customer Service Lead - Part-Time
- Davie, FL (19 miles from Boca Raton, FL)
- 11 days ago
- Davie, FL (19 miles from Boca Raton, FL)
- 11 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Sunrise, FL (16 miles from Boca Raton, FL)
- 13 days ago
- Sunrise, FL (16 miles from Boca Raton, FL)
- 13 days ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
- Lantana, FL (14 miles from Boca Raton, FL)
- 16 days ago
- Lantana, FL (14 miles from Boca Raton, FL)
- 16 days ago
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
RELX INC Account Manager GME in Boca Raton , Florida Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy...
Customer Service Manager - Office Coffee Services - Pembroke Park, FL
- Hollywood, FL (23 miles from Boca Raton, FL)
- 20 days ago
- Hollywood, FL (23 miles from Boca Raton, FL)
- 20 days ago
Canteen Salary: $65,000 - $70,000 / Year Other Forms of Compensation: Yearly Bonus Opportunity & Company Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine...
Customer Service Manager - Office Coffee Services - Pembroke Park, FL
- Pembroke Park, FL (24 miles from Boca Raton, FL)
- 21 days ago
- Pembroke Park, FL (24 miles from Boca Raton, FL)
- 21 days ago
Salary: $65,000 - $70,000 / Year Other Forms of Compensation: Yearly Bonus Opportunity & Company Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food,...
- Dania Beach, FL (20 miles from Boca Raton, FL)
- 23 days ago
- Dania Beach, FL (20 miles from Boca Raton, FL)
- 23 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Client Service Manager - Water Resources
- West Palm Beach, FL (24 miles from Boca Raton, FL)
- 30+ days ago
- West Palm Beach, FL (24 miles from Boca Raton, FL)
- 30+ days ago
Job Title - Client Service Manager - Water Resources Location - Minneapolis, MN | Tampa, FL | West Palm Beach, FL Job Type - Hybrid, Onsite ABOUT STANLEY CONSULTANTS Improving Lives Since 1913....
Demographic Data for Boca Raton, FL
Moving to Boca Raton, FL? Find some basic demographic data about Boca Raton, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Boca Raton, FL
Highest Education Level
Customer Service Managers in Boca Raton, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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