Call Center Representative Jobs in Boca Raton, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL (19 miles from Boca Raton, FL)
- 8 days ago
- Friedman Dental Group
- Plantation, FL (19 miles from Boca Raton, FL)
- 8 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
- Plantation, FL (19 miles from Boca Raton, FL)
- 2 days ago
- Plantation, FL (19 miles from Boca Raton, FL)
- 2 days ago
Bilingual ( English and Spanish) Representatives for our client in Plantation, FL. This position requires you to have great customer service and empathy. Location: Plantation, FL Hours: Must be...
$18 Onsite Temp to Perm Bilingual Call Center Rep (Spanish & English Speaking)
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 2 days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 2 days ago
Center experience with the same company High School diploma Goal-driven and detail oriented...
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
$16/HR. Remote Medical Call Center Rep- (Fort Lauderdale, FL)
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 2 days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 2 days ago
Working with carriers to ensure coverage of medication on behalf of the patient Job Requirements: Must have 1 year or more of recent call center experience....
Call Center - Customer Service Rep
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 3 days ago
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 3 days ago
CENTER EXPERIENCE IN A B2B ENVIORNMENT....
Patient Navigation Representative for Call Center
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 3 days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 3 days ago
Employment Type: Full time Shift: Day Shift Description: Exhibits proficiency in all aspects of scheduling Registers outpatients by obtaining necessary, accurate financial and demographic...
- Plantation, FL (15 miles from Boca Raton, FL)
- 3 days ago
- Plantation, FL (15 miles from Boca Raton, FL)
- 3 days ago
RemX Staffing is assisting a client in Plantation, FL in hiring Call Center Agents to work onsite. Please find details below. 100% ONSITE IN Plantation, FL 33313 Contract Position- potential to go...
Bilingual Call Center Agent – Onsite
- Plantation, FL (15 miles from Boca Raton, FL)
- 3 days ago
- Plantation, FL (15 miles from Boca Raton, FL)
- 3 days ago
High School Diploma or GED Must be bilingual (English/Spanish) Minimum 6 months call center experience Strong communication and problem-solving skills...
- Boynton Beach, FL (11 miles from Boca Raton, FL)
- 4 days ago
- Boynton Beach, FL (11 miles from Boca Raton, FL)
- 4 days ago
Everyone Deserves Their Big Break! This is Yours! Outdoor living season is year round in South Florida and our phones are ringing off the hook with inbound calls from customers that want to...
- Plantation, FL (15 miles from Boca Raton, FL)
- 4 days ago
- Plantation, FL (15 miles from Boca Raton, FL)
- 4 days ago
center experience Strong communication and problem-solving skills Apply Today: Submit your resume to ... for immediate consideration....
Centralized Call Center Associate III
- Sunrise, FL (16 miles from Boca Raton, FL)
- 8 days ago
- Sunrise, FL (16 miles from Boca Raton, FL)
- 8 days ago
Requirements Minimum two (2) year office, clerical, or call center experience; preferably in a medical setting Minimum three (3) years customer service experience required or 6 months meeting call center...
Centralized Call Center Associate I
- Sunrise, FL (16 miles from Boca Raton, FL)
- 8 days ago
- Sunrise, FL (16 miles from Boca Raton, FL)
- 8 days ago
center experience; preferably in a medical setting Knowledge of medical terminology, and medical insurance preferred Electronic Medical Record experience; preferably in EPIC Familiarity with data entry...
Patient Intake Specialist (Call Center)
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 8 days ago
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 8 days ago
Are you compassionate and have excellent communication skills and are passionate about making a difference in people's lives? Greenbrook TMS is seeking a full-time call center Patient Intake...
Demographic Data for Boca Raton, FL
Moving to Boca Raton, FL? Find some basic demographic data about Boca Raton, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Boca Raton, FL
Highest Education Level
Call Center Representatives in Boca Raton, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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